Hayden Hensley
Winchester,CA
Summary
Account Manager, Team Lead, with several years of experience across various software sales roles. History shows consistent growth, an increase in responsibilities, and job stability (company changes have only come via rebranding and acquisition). Well-versed in customer relationship management, and maintaining ongoing customer happiness, leading to retention and expansion.
Overview
8
8
years of professional experience
Work History
Account Manager-Team Lead
Absolute Security Inc.
Remote, CA
01.2025 - Current
- Management of the Account Management team, responsible for forecasting, morale, escalations, and overall performance.
- Individual contributor responsible for the direct management of the largest customer accounts, with a focus on renewals, churn mitigation, and customer expansion.
- Achieved goals through ongoing customer communication, with a focus on overall relationship, product success criteria, and issue/concern resolution.
- Strengthened inter-departmental relationships to ensure the best outcomes for customers. I work with product development, technical support, and marketing on a regular basis. I also represent those various departments when speaking to customers.
- Team finished at 99% of our renewal quota for the second half of FY25. January – June 2025.
- Individual finish at 92% of my renewal quota for the second half of FY 25. January – June 2025.
Customer Succes Manager-Team Lead
Syxsense
Remote, CA
03.2023 - 01.2025
- Same responsibilities as above. Syxsense was acquired by Absolute Security.
Customer Success Manager
Syxsense
Remote , CA
01.2022 - 03.2023
- Individual contributor responsible for the direct management of customer accounts, with a focus on renewals, churn mitigation, and customer expansion.
- Achieved goals through ongoing customer communication, with a focus on overall relationship, product success criteria, and issue/concern resolution.
- Strengthened inter-departmental relationships to ensure the best outcomes for customers. I work with product development, technical support, and marketing on a regular basis. I also represent those various departments when speaking to customers.
- Gross Retention Range (YoY) - 88% - 91%
- Net Retention Range (YoY) - 95% - 106%
- 1.5M in customer upsell from January 2022 to January 2025
Sales Executive
Syxsense
Aliso Viejo, CA
11.2019 - 01.2022
- Sourced new sales opportunities by following up on inbound leads.
- Identified economic buyers, technical decision-makers, key decision factors, and competitive landscapes.
- Collaborated with Sales Engineers to deliver tailored product demonstrations and proofs of concept.
- Negotiated product pricing and contract terms to maximize benefits for prospects and company.
- Maintained CRM systems to ensure data accuracy and continuity in sales processes.
- Provided accurate weekly forecasts to support overall growth numbers and projections.
Sales Executive
Verismic Software
Aliso Viejo, CA
09.2018 - 11.2019
- Same responsibilities as above. Verismic Software rebranded to Syxsense.
Business Development Representative
Verismic Software
Aliso Viejo, CA
05.2017 - 09.2018
- Qualified inbound leads promptly for Sales Executives to enhance conversion rates.
- Scheduled product demonstrations to support Sales Executives and Sales Engineers.
- Updated CRM with details of inbound leads and subsequent action steps for Sales Executives.
- Monitored sales phone line and website live chat to capture potential leads and inquiries.
Education
Bachelor of Arts - Business Administration
Concordia University Irvine
Irvine, CA05-2017
Skills
- Customer relationship management
- Churn mitigation
- Account forecasting
- Inter-departmental collaboration
- Customer account management
- Contract negotiation
- Team leadership
- Customer expansion
Accomplishments
- 2013 Riverside County, Boys High school Tennis Player of the Year
- 2014 ITA West Rookie of the Year-Tennis (Concordia University Irvine)
- 2017-CUI-Sports Management Student of the Year
- Member-Delta Sigma Pi-Professional Business Fraternity
References
References available upon request.
Timeline
Account Manager-Team Lead
Absolute Security Inc.
01.2025 - Current
Customer Succes Manager-Team Lead
Syxsense
03.2023 - 01.2025
Customer Success Manager
Syxsense
01.2022 - 03.2023
Sales Executive
Syxsense
11.2019 - 01.2022
Sales Executive
Verismic Software
09.2018 - 11.2019
Business Development Representative
Verismic Software
05.2017 - 09.2018
Bachelor of Arts - Business Administration
Concordia University Irvine