Hayden Hinsch
Aspen,CO
Summary
Dynamic and results-oriented executive with a proven track record in operations management, strategic planning, and team leadership. Adept at driving operational efficiencies, fostering growth, and implementing innovative solutions across various industries. Exceptional leadership skills with a focus on optimizing processes, reducing costs, and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Chief Operating Officer
Res Ipsa
01.2023 - 03.2024
- Operational Efficiency: Reduced operating costs by $210K annually through streamlined communication channels and SOPs
- Expansion Leadership: Directed the buildout and staffing of new locations in NYC and EU, ensuring compliance with EU commerce laws
- HR and Training: Enhanced onboarding, payroll, and training systems, improving overall staff performance and satisfaction
- E-commerce Management: Launched EU e-commerce and supported website management for US & EU markets.
Chief Operating Officer
Gogo & Moore
01.2023 - 03.2024
- Strategic Planning: Developed and executed plans for service expansion and market entry, achieving significant client acquisition resulting in 10-15 new clients monthly
- Client Relationship Management: Implemented advanced CRM systems and established KPIs to measure business performance
- Operational Leadership: Negotiated and managed contracts with external partners to optimize service delivery
- Market Expansion: Launched and marketed personal injury services in CO, GA, and NY; and business services and family law services in CO
Brand Project Manager
Res Ipsa
01.2022 - 01.2023
- Process Optimization: Developed and optimized return/exchange processes, enhancing customer satisfaction
- Inventory Management: Oversaw national inventory systems, ensuring accurate tracking and streamlined operations across 8 brick-and-mortar locations
- Renovation Projects: Led renovation and re-merchandising projects for brick-and-mortar locations, improving store aesthetics and functionality.
Life Enrichment Coach
Ascendigo
01.2021 - 01.2022
- Personalized Care Plans: Developed personalized care plans for 10-15 clients to support the unique needs of each individual
- Compliance and Advocacy: Maintained detailed records and advocated for clients' needs within the healthcare system.
Education
B.A. in Psychology -
Loyola Marymount University
Los Angeles, CA08.2021
Skills
- Strategic Planning and Execution
- Operations Management
- Cross-Functional Team Leadership and Management
- Financial Management
- Client Relations and Retention
- E-commerce Management
- HR and Compliance
- Marketing Strategy
- Inventory and Supply Chain Management
- Innovative Problem Solver
- Exceptional Communicator
- Customer-Focused
Timeline
Chief Operating Officer
Res Ipsa
01.2023 - 03.2024
Chief Operating Officer
Gogo & Moore
01.2023 - 03.2024
Brand Project Manager
Res Ipsa
01.2022 - 01.2023
Life Enrichment Coach
Ascendigo
01.2021 - 01.2022
B.A. in Psychology -
Loyola Marymount University
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