Hayden Hurst
Manchester,CT
Summary
Experienced billing professional adept at working with software and codes. Analytical and knowledgeable specialist offers effective resolutions for current concerns and ideas for future improvements. Proactive and tenacious with adaptable nature and superior work ethic.
Overview
14
14
years of professional experience
Work History
Medical Billing
Mercy Express Transportation
Hyde Park, NY
01.2018 - Current
- Managed relationships with external vendors providing services related to medical billing operations
- Extensive researching and preparation for required audits.
- Trained staff members on coding techniques, billing protocols, and other aspects of medical billing operations.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
- Assisted in developing policies and procedures related to medical billing operations.
- Developed an understanding of Medicare and Medicaid rules and regulations as they apply to medical billing procedures.
- Maintained up-to-date knowledge of health care industry trends and changes in regulations affecting medical billing processes.
- Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
- Compiled monthly reports detailing progress towards meeting organizational goals related to medical billing and collections.
- Conducted regular audits of all medical billing activities to identify errors or discrepancies. Working closely with DOT, DMV, and OMG.
Caregiver
Graceful/ Vision Homecare
Poughkeepsie, NY
01.2018 - 01.2020
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Educated families about available resources for home health care services in the local community.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support to clients during difficult times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Manager
Lady K's
Hyde Park, NY
01.2016 - 01.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Streamlined communication channels, improving information flow and decision-making speed.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Associate
Armani Exchange
Yonkers, NY
01.2017 - 01.2018
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Suggested product solutions based on individual customer needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Receptionist
Quaker Hill Manor Nursing Home
Hyde Park, NY
01.2015 - 01.2016
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily logbook with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Culinary/Food Server Assistant
Ally's Catering
Hyde Park, NY
01.2011 - 01.2016
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Made sure that all safety regulations were followed during food preparation.
- Replenished beverages upon request of customers or servers.
- Ensured that dining room was kept neat and tidy throughout shift.
- Bussed dishes from tables to the kitchen dishwashing area.
- Checked temperatures of hot foods before serving to ensure proper temperature standards were met.
- Responded quickly to customer complaints or issues with professionalism.
- Prepared salads, appetizers or desserts as needed for each meal period.
- Stocked service areas with supplies such as cups, glasses, plates, utensils.
- Assisted servers in taking orders and delivering food to tables.
- Assisted in closing duties such as cleaning counters, floors, and restocking items.
- Assisted in setting up buffet lines for large groups or special events.
Education
Journalism, Broadcast
Iona College
New Rochelle, NYSkills
- Billing insurance companies
- Invoice and billing submissions
- Client Billing
- Billing inquiry resolution
- CMS-1500 Billing Forms
- Billing resolution management
Timeline
Medical Billing
Mercy Express Transportation
01.2018 - Current
Caregiver
Graceful/ Vision Homecare
01.2018 - 01.2020
Customer Service Associate
Armani Exchange
01.2017 - 01.2018
Manager
Lady K's
01.2016 - 01.2019
Receptionist
Quaker Hill Manor Nursing Home
01.2015 - 01.2016
Culinary/Food Server Assistant
Ally's Catering
01.2011 - 01.2016
Journalism, Broadcast
Iona College
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