- Regularly workout at the gym
- 5-year experience with weightlifting
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in weightlifting
- Participate in institution ran football events
- Enjoy walking and hiking
- Engrossed with criminal justice
Hayden Jolly
Gilbert,AZ
Summary
Developed personal connections with patrons, creating a welcoming and enjoyable atmosphere whilst caring for individuals with specific needs. Demonstrates ability to retain patron information and floor setting/seating arrangements. Friendly and understanding demeanor allows for open communication with patrons and coworkers alike, allowing for a efficient workspace that improves customer service. Brings refined guest interaction and team coordination. Seeking to improve skills and increase knowledge to create an exceptional experience for customers.
Overview
1
1
year of professional experience
Work History
Server
MBK Senior Living
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Improved dining experience by providing prompt, attentive service to guests.
- Learned and understood certain individual's needs and mannerisms.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managed inventory of dining supplies to prevent shortages during service.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
High School Diploma -
Campo Verde High School
Gilbert, AZ05-2024
Skills
- Exquisite communication
- Memory retention
- Table setting knowledge
- Daily specials memorization
- Individualized customer service
- Efficient bussing
- Gentle and welcoming demeanor
- Special dietary requirements
- Team Collaboration
- Adaptable
- Supply restocking
Accomplishments
- 3.8 GPA in high school
- Took AP and honors classes throughout high school career
- Supported and lead football team to playoff appearances
- Achieved a 4.0 GPA in first semester of college at the University of Colorado - Denver
- Communicated and collaborated with around 60 people whilst playing football
- Set aside time for events unrelated to school, weekdays and weekends (football, FeedMyStarvingChildren)
- Communicated with a team of 5 staff members at MBK
Interests
Timeline
Server
MBK Senior Living
03.2023 - 02.2024
High School Diploma -
Campo Verde High School
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