Summary
Overview
Work History
Education
Skills
Timeline
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Hayden Junge

Preston,MN

Summary

Proven Desk Operations Specialist at Mayo Clinic, adept in time management and exceptional customer service. Streamlined patient scheduling, enhancing service efficiency by 30%. Collaborated effectively, demonstrating critical thinking and teamwork. Excelled in multitasking, significantly improving office workflow and patient experience.

Developed critical operational skills in fast-paced environment, excelling in multitasking and problem-solving. Demonstrated ability to manage schedules and coordinate communications efficiently. Seeking to leverage these transferable skills in new field to drive organizational success.

Overview

7
7
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
10.2023 - Current
  • Greeted guests entering and exiting facility.
  • Maintained cleanliness of exam rooms
  • Answered phones and assisted callers with inquiries.
  • Schedule and coordinate patients appointments and schedules.

Service Associate

Farm Bureau Financial Services
08.2022 - 08.2023
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Started insurance quotes for agent to expedite binding process.

Cashier

Fisk Farm & Home
11.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with finding merchandise they needed, paged correct floor staff to assist customer if I was unable to help.

Hostess

Twigs Tavern and Grill
09.2017 - 01.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, seating guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier/Cook

BP Food Shop
07.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Southland High School
Adams, MN
05-2020

Skills

  • Time management expertise
  • Exceptional organization
  • Scheduling coordination
  • Workflow optimization
  • Customer service
  • Critical thinking
  • Professional telephone etiquette
  • Patient check-in
  • Office reception
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Desk Operations Specialist

Mayo Clinic
10.2023 - Current

Service Associate

Farm Bureau Financial Services
08.2022 - 08.2023

Cashier

Fisk Farm & Home
11.2021 - 06.2022

Cashier/Cook

BP Food Shop
07.2018 - 09.2019

Hostess

Twigs Tavern and Grill
09.2017 - 01.2020

High School Diploma -

Southland High School

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Hayden Junge