Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Volunteer Experience
Certification
Timeline
Generic

Hayden Koschkee

Appleton,WI

Summary

Proven track record driving operational efficiency and delivering exceptional customer service. Skilled in analyzing sales data, identifying trends, and implementing strategies to maximize profitability. Adept at fostering a positive work environment and motivating teams to achieve targets. Committed to continuous learning and staying updated on industry best practices for optimal performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Director

Meijer
04.2017 - Current
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
  • Streamlined inventory management processes for increased efficiency and reduced waste.
  • Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
  • Responded to customer complaints and comments.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
  • Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
  • Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Customer Service Specialist

Shopko
11.2015 - 01.2017
  • Lead the entire the entire front end team including the cashiers, customer service desk as well as the carts
  • Ensured accuracy in the cash office, made counts and closed/opened the store with another member of management.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Education

No Degree - Physical Therapy

Northeast Wisconsin Technical College
Green Bay, WI

High School Diploma -

Green Bay West High School

Skills

  • Team Management
  • Store operations
  • Employee Motivation
  • Recruitment and hiring
  • Shrink management
  • Customer Service
  • Team Building and Leadership
  • Store Opening and Closing
  • Conflict Resolution

Accomplishments

  • Supervised team of over 100 team members.
  • Achieved 3rd highest Culture score in the company of over 260 stores by working directly with team and fostering heathy and productive work environment
  • Grand Opened 3 stores in Wisconsin
  • Multiple market-level achievements such as top OSA (on shelf availability), best shrink improvement to plan, best customer feedback scores and best increase in sales over plan.

Personal Information

Title: General Merchandise Inventory Control

Volunteer Experience

NEW Zoo Volunteer, Fox Valley Marathon Volunteer, Feeding America Volunteer

Certification

  • Safemark Food Safety Manager
  • CPR certified
  • Forklift certified/Forklift trainer


Timeline

Assistant Store Director

Meijer
04.2017 - Current

Customer Service Specialist

Shopko
11.2015 - 01.2017

No Degree - Physical Therapy

Northeast Wisconsin Technical College

High School Diploma -

Green Bay West High School

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Hayden Koschkee