Hayden Krause

• Maintain the ice surface by performing in-game and intermission ice maintenance, including snow removal, shoveling, and resurfacing support.
• Assist with game-day operations, ensuring a smooth and efficient experience for players, officials, and fans.
• Set up and take down rink-related equipment before and after games, ensuring compliance with safety standards.
• Work collaboratively with the game operations and facility staff to execute promotions, special events, and fan engagement activities.
• Provide a professional and enthusiastic presence on the ice, representing the team and organization during games and events.
• Adhere to safety protocols while operating equipment and performing on-ice tasks.

• Supervised and engaged children aged Kindergarten through 5th grade in a safe and nurturing environment before and after school hours.
• Developed and implemented age-appropriate activities and programs that promoted social, emotional, and physical development.
• Fostered positive relationships with children, parents, and staff to encourage a supportive community and open communication.

• Monitored children's behavior, ensuring compliance with safety regulations and school policies.
• Assisted with homework and provided academic support, helping children develop study skills and confidence.
• Maintained a clean and organized environment, ensuring that all materials and supplies were readily available and safe for use.

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner, addressing inquiries and recommending products.
• Maintained in-depth knowledge of sports equipment, apparel, and outdoor gear to effectively advise customers and drive sales.
• Achieved sales goals by utilizing upselling and cross-selling techniques, resulting in increased store revenue.
• Assisted in the visual merchandising of products, ensuring displays were appealing, organized, and aligned with company standards.
• Processed transactions accurately using POS systems, handled cash, and managed inventory levels to maintain stock availability.
• Collaborated with team members to maintain a clean and organized store environment, contributing to a positive shopping experience.

• Provided exceptional customer service in a fast-paced sandwich shop environment, ensuring a welcoming atmosphere and maintaining high customer satisfaction.
• Prepared and assembled high-quality subs and sandwiches according to Jersey Mike's standards, adhering to food safety and sanitation guidelines.
• Operated cash register, processed transactions accurately, and managed cash handling duties, ensuring accountability and efficiency.
• Assisted in training new team members, fostering a collaborative work environment and promoting adherence to company policies and procedures.
• Maintained cleanliness and organization of workstations and dining areas, contributing to a positive customer experience and compliance with health regulations.
• Engaged with customers to understand their needs, made recommendations, and upsold menu items to enhance sales.