Hayden Lauffer
Wake Forest,NC
Summary
Self-motivated with experience in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Customer-oriented with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
4
4
years of professional experience
Work History
Ice Rink Attendant
Polar Ice House At The Factory
Wake Forest , NC
2022.09 - 2024.11
- Stocked concession stands with food items, beverages, snacks and other supplies.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Performed daily maintenance tasks such as sharpening blades on skates, cleaning surfaces of the ice rink, sweeping floors and emptying garbage cans.
- Provided skates to customers, assisted them with lacing up their skates and helped them adjust their skate sizes if necessary.
- Enforced safety regulations to ensure a safe environment for all guests.
- Cleaned and maintained rental skates between uses.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Maintained records of attendance figures at each event held at the ice rink.
Kennel Attendant
Audrey's Barkyard
Wake Forest , NC
2022.11 - 2023.04
- Administered medications and vaccinations as prescribed by veterinarians.
- Followed precise feeding instructions and schedules for animals under care.
- Played with dogs and cats to maintain socialization and reduce stress.
- Adhered to established policies regarding animal intake and release procedures.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Provided socialization opportunities for pets through playtime activities.
- Assessed animals for injury and illness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
Golf Cart Attendant
North Ridge Country Club
Wake Forest , NC
2021.03 - 2022.07
- Assisted customers in selecting the appropriate golf cart for their needs.
- Conducted pre-rental inspections of golf carts to ensure proper working order.
- Assisted with staging and execution of tournaments and events.
- Managed multiple tasks simultaneously while maintaining focus on quality service.
- Cleaned vehicles, booths and seats on carts to achieve sanitary compliance with course regulations.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC2023-06
Skills
- Facility Upkeep
- Schedule Management
- Incident Response
- Strong Work Ethic
- Crowd Security
- Safety Compliance
- Conflict Management
- Safety Procedures
Timeline
Kennel Attendant
Audrey's Barkyard
2022.11 - 2023.04
Ice Rink Attendant
Polar Ice House At The Factory
2022.09 - 2024.11
Golf Cart Attendant
North Ridge Country Club
2021.03 - 2022.07
High School Diploma -
Wake Forest High School
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