Hayden Long
Schoolcraft
Summary
Demonstrated ability to provide high-quality customer service across retail and library environments. Skilled in efficiently managing tasks such as inventory control, transactions, and customer inquiries while maintaining a focused, organized environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bookseller, Seasonal & Permanent Part Time
Barnes & Nobles Booksellers
Portage
2024.11 - Current
- Assisted customers in locating books and providing tailored recommendations to enhance their reading experience.
- Facilitated the checkout process for customers, verifying purchases and handling payments.
- Promoted seasonal deals and monthly picks,
- Moved merchandise,
- Performed janitorial tasks.
- Shipped product to regional stores,
- Managed customer book orders.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate and timely service.
Front Desk Clerk, Seasonal
The Hotel Iroquois
Mackinac Island
2024.05 - 2024.10
- Welcomed guests and provided exceptional customer service
- Handled guest inquiries and resolved concerns promptly and professionally.
- Handled high volume of incoming calls, assisting customers with inquiries and enhancing service experience.
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance their experience.
- Managed reservations, efficiently checking guests in and out to streamline front desk operations.
- Managed reservation system to ensure accurate bookings.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments and maintained cash drawer accurately.
Library Aide
Kalamazoo Valley Community College Library
Kalamazoo
2022.09 - 2024.01
- Assisted patrons with locating library materials and resources.
- Delivered customer service at circulation desk.
- Retrieved and re-shelved materials for library patrons.
- Shelved books and organized materials to maintain a tidy library environment.
- Used the Interlibrary Loan System to send books to, and order them from, partner libraries
Library Page
Schoolcraft Community Library
2018.06 - 2020.01
- Assisted patrons in locating books and resources, enhancing their library experience.
- Co-managed circulation desk, ensuring smooth operation and customer service.
- Managed return of items and organized stacks efficiently.
- Shelved library materials in proper order and location.
- Renewed library cards and library loans
Library Aide
Kalamazoo Public Library
Kalamazoo
2022.06 - 2022.08
- Assisted patrons in locating library materials and resources, enhancing their research experience.
- Processed library materials for circulation and managed inventory, supporting efficient library operations.
- Retrieved and re-shelved materials for library patrons, ensuring easy access to resources.
Education
Kalamazoo Valley Community College
Kalamazoo, MIHigh School -
Schoolcraft High School
Schoolcraft, MISkills
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Product recommendation
- Literature knowledge
- Retail merchandising
- Inventory management
- Effective communication
- Point-of-sale systems
Certification
- Heart-saver First Aid - American Heart Association
- BLS Provider - American Heart Association
Timeline
Bookseller, Seasonal & Permanent Part Time
Barnes & Nobles Booksellers
2024.11 - Current
Front Desk Clerk, Seasonal
The Hotel Iroquois
2024.05 - 2024.10
Library Aide
Kalamazoo Valley Community College Library
2022.09 - 2024.01
Library Aide
Kalamazoo Public Library
2022.06 - 2022.08
Library Page
Schoolcraft Community Library
2018.06 - 2020.01
Kalamazoo Valley Community College
High School -
Schoolcraft High School