Hayden Lux
Milwaukee,Wisconsin
Summary
Results-driven Management Professional with an Associate's degree in Business and five years of leadership experience in hospitality. Led teams and managed daily operations while enhancing staff development and conflict resolution. Committed to fostering positive team culture and driving business success through exceptional customer service.
Overview
6
6
years of professional experience
Work History
TEAM LEAD
Shake Shack
Milwaukee, Wisconsin
08.2025 - Current
- Supervised kitchen staff to optimize workflow and uphold food quality standards.
- Coordinated daily operations to enhance workflow and service speed.
- Trained new staff on company policies and operational procedures.
- Managed inventory of paper goods and food ingredients to guarantee freshness.
Operations Manager
Nelsen's Hall
Washington Island, Wisconsin
06.2020 - 08.2025
- Coordinated daily operations to streamline workflow and maintain operational efficiency.
- Supervised daily employee workflow to enhance productivity and uphold quality standards.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints by troubleshooting, confirming concerns, and delivering satisfactory solutions.
- Effectively communicated customer requests to kitchen staff. - Follow all procedures related to cash, cleanliness, food safety, and restaurant safety.
- Crafted specialty cocktails tailored to customer preferences and seasonal ingredients. and craft custom drinks tailored to individual customers.
Education
High School Diploma -
Washington Island High School
Washington Island, Wi06-2022
Associate of Arts - Business and Marketing
University of Wisconsin- Milwaukee
Milwaukee, WI05-2025
Skills
- Workflow optimization
- Staff training
- Team leadership
- Complaint resolution
- Customer relationship management
- Effective communication
- Problem solving
- Technology
- Microsoft Office Suite
- Business intelligence
- Sales background
Accomplishments
- Bartending License- (June 2025)
- Student Council President - (2021 - 2022)
- Presidential Academically Award Recipient - (2021)
- Accepted into the Wisconsin Scholar Program - (2021)
Timeline
TEAM LEAD
Shake Shack
08.2025 - Current
Operations Manager
Nelsen's Hall
06.2020 - 08.2025
High School Diploma -
Washington Island High School
Associate of Arts - Business and Marketing
University of Wisconsin- Milwaukee