Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayden Milliken

Edmonds,WA

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

4
4
years of professional experience

Work History

Full Time Cashier Team Member

Whole Foods Market
01.2024 - Current
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Learned duties for various positions and provided backup at key times.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts, consistently scanning 16+ items per minute.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Full Time Produce Team Member

Whole Foods Market
08.2022 - 01.2024
  • Energetically greeted all customers and offered assistance and recommendations based on excellent product knowledge in order to maximize sales potential.
  • Maintained well-stocked and visually appealing display cases to attract customers.
  • Reduced waste by implementing proper rotation procedures and timely disposal of expired items.
  • Collaborated with team members to ensure consistent quality and freshness of products.
  • Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
  • Trained new team members in proper handling, storage, and merchandising techniques for produce items.
  • Minimized shrinkage rates with diligent monitoring of temperature controls in refrigeration units.
  • Improved workflow efficiency by maintaining clean workspaces and well-organized backroom storage areas.
  • Safeguarded food safety standards by adhering to sanitation guidelines and store policies.

Front Desk Staff

LA Fitness
04.2021 - 12.2021
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Addressed member concerns with empathy and professionalism, resolving issues promptly.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Improved member retention by consistently following up on expired memberships and offering renewal incentives.
  • Organized, maintained and updated information in computer databases.
  • Collected cash payments, processed transactions and safely deposited cash to bank weekly.

Education

High School Diploma -

Kamiak High School
Mukilteo
06.2020

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Basic Math Competence
  • Conflict Resolution
  • Telephone skills

Timeline

Full Time Cashier Team Member

Whole Foods Market
01.2024 - Current

Full Time Produce Team Member

Whole Foods Market
08.2022 - 01.2024

Front Desk Staff

LA Fitness
04.2021 - 12.2021

High School Diploma -

Kamiak High School
Hayden Milliken