Hayden Milliken
Edmonds,WA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
Work History
Full Time Cashier Team Member
Whole Foods Market
01.2024 - Current
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts, consistently scanning 16+ items per minute.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Full Time Produce Team Member
Whole Foods Market
08.2022 - 01.2024
- Energetically greeted all customers and offered assistance and recommendations based on excellent product knowledge in order to maximize sales potential.
- Maintained well-stocked and visually appealing display cases to attract customers.
- Reduced waste by implementing proper rotation procedures and timely disposal of expired items.
- Collaborated with team members to ensure consistent quality and freshness of products.
- Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
- Trained new team members in proper handling, storage, and merchandising techniques for produce items.
- Minimized shrinkage rates with diligent monitoring of temperature controls in refrigeration units.
- Improved workflow efficiency by maintaining clean workspaces and well-organized backroom storage areas.
- Safeguarded food safety standards by adhering to sanitation guidelines and store policies.
Front Desk Staff
LA Fitness
04.2021 - 12.2021
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Addressed member concerns with empathy and professionalism, resolving issues promptly.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Organized, maintained and updated information in computer databases.
- Collected cash payments, processed transactions and safely deposited cash to bank weekly.
Education
High School Diploma -
Kamiak High School
Mukilteo06.2020
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Basic Math Competence
- Conflict Resolution
- Telephone skills
Timeline
Full Time Cashier Team Member
Whole Foods Market
01.2024 - Current
Full Time Produce Team Member
Whole Foods Market
08.2022 - 01.2024
Front Desk Staff
LA Fitness
04.2021 - 12.2021
High School Diploma -
Kamiak High School
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