Hayden Moore
Glendale,AZ
Summary
Dynamic Guest Experience Leader at McDonald’s with exceptional communication skills and a proven track record in enhancing guest satisfaction. Successfully resolved complaints, fostering loyalty and repeat visits. Trained new staff in delivering outstanding service, contributing to revenue growth through effective upselling strategies. Passionate about creating memorable guest experiences.
Overview
1
1
year of professional experience
Work History
Guest Experience Leader
McDonald’s
07.2024 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Education
Bachelor Of Kinesiology - Physical Therapy
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
Timeline
Guest Experience Leader
McDonald’s
07.2024 - Current
Bachelor Of Kinesiology - Physical Therapy
Maricopa Community Colleges, Glendale Community College