HAYDEN NOVAK
Keller,TX
Summary
Sales Director with extensive experience, specializing in strategic planning and data analysis. Developed and implemented innovative sales strategies that resulted in substantial revenue growth and improved team performance. Recognized for strong communication and team-building abilities, consistently exceeding sales targets and enhancing customer engagement.
Overview
8
8
years of professional experience
Work History
Insurance Broker
The Healthy Insurance Dude
Fort Worth, TX
02.2025 - Current
- Developed customized insurance plans based on client needs and market trends.
- Established strong relationships with clients, ensuring high levels of satisfaction and trust.
- Conducted thorough policy reviews to identify gaps in coverage and recommend improvements.
- Collaborated with underwriters to secure competitive rates and enhance policy offerings.
- Mentored junior brokers, providing guidance on best practices and client engagement strategies.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
Sales Director/Recruiter
SeaQuest
10.2022 - 02.2025
- Led a highly skilled team of General Managers (GMs), Assistant General Managers (AGMs), and other leadership personnel, overseeing their professional development, performance, and adherence to company objectives
- Report directly to the CEO and CFO, providing regular updates on sales performance, revenue growth, and strategic planning
- Successfully recruited top-tier talent, enhancing the overall strength and capabilities of the organization
- Implemented a rigorous recruitment process that identified high-impact individuals and improved team cohesion
- Spearheaded the implementation of innovative sales strategies across all teams, resulting in consistent revenue growth year over year
- Orchestrated data management and analysis for the entire company, ensuring that decision-making processes were data-driven and efficient
- Achieved a remarkable increase in revenue and per capita sales through the implementation of targeted marketing strategies, upselling techniques, and market segmentation
- Continuously monitored and adjusted sales strategies to adapt to changing market conditions, resulting in sustained growth and market competitiveness
Guest Engagement Specialist
SeaQuest
05.2022 - 10.2022
- As part of a dynamic team of 25 Guest Engagement Specialists, excelled in promoting a positive customer experience and maximizing sales opportunities
- Distinguished as the sole team member retained during a restructuring, reflecting a commitment to excellence and exceptional performance
- Demonstrated a remarkable ability to connect with customers, educate them about the company's offerings, and upsell products, including memberships and interactive experiences
- Consistently led the company in revenue generation and Average Order Value (AOV), surpassing all sales targets and KPIs
- Played a pivotal role in sharing the company's wide range of offerings, emphasizing the unique value propositions, and personalizing interactions to meet the needs and preferences of each customer
- My outstanding performance in this role played a crucial role in securing a well-deserved promotion, highlighting my dedication to driving sales and customer engagement
General Manager
Karma
01.2020 - 01.2022
- Successfully managed six different store locations, ensuring their smooth and profitable operation
- Played a pivotal role in the recruitment and hiring process, selecting and onboarding talented personnel to staff the stores, resulting in a highly skilled and motivated team
- Orchestrated effective marketing strategies that enhanced brand visibility and drove customer traffic to all locations, including social media campaigns, local events, and collaborations with influencers
- Created and maintained optimized schedules, balancing staffing levels with peak business hours and reducing operational costs while maintaining exceptional customer service
- Spearheaded initiatives that led to a substantial increase in revenue across all six locations, exceeding sales targets and annual projections through inventory management, sales training, and improved customer engagement
- Continuously monitored and analyzed sales data to identify areas for improvement, adjusting strategies and product offerings accordingly for consistent growth and success in each store
Propagation Specialist
Aquatic Technologies Aquatic Conservatory
01.2018 - 01.2020
- Specialized in coral propagation and care within a 15,000-gallon aquatic system, ensuring the health and sustainability of the diverse inhabitants
- Led the responsibility of monitoring all critical water parameters, such as temperature, salinity, pH, and nutrient levels, to maintain a stable and thriving ecosystem
- Implemented proactive measures to sustain the overall health and vitality of the aquatic inhabitants, promptly addressing any issues to prevent adverse impacts on the ecosystem
- Pioneered efforts as part of the first team to successfully breed Hawaiian Harlequin Shrimp in captivity, contributing to the conservation of this unique and endangered species
- Actively participated in coral propagation initiatives, utilizing cutting-edge techniques to cultivate and grow a variety of coral species to support coral reef restoration efforts
- Collaborated with a team of experts in marine biology, conservation, and aquaculture to develop and execute research projects aimed at enhancing our understanding of aquatic ecosystems and sustainable coral husbandry
Education
Bachelors - Political Science
Southern New Hampshire University
04-2025
Highschool Dipolma -
Father Gabriel Richard Highschool
Ann Arbor, United States01-2017
Skills
- Data visualization
- Excel
- Communication
- Negotiation Skills
- Spreadsheets
- Strategic Planning
- Presenting
- Data analysis
- Team building
- Conflict resolution
- Public speaking
- Customer service
- Sales forecasting
- Strategic planning
- Policy writing
- Performance analysis
- Analytical skills
- Key performance indicator tracking
- Employee retention
- Customer relationship management
- Product and service promotion
- Interpersonal communication
- Goals and performance
- Lead identification and generation
- Sales process engineering
- Profitability optimization
- Professionalism
- Verbal and written communication
- Teamwork and collaboration
- Analytical thinking
- Business analytics
- Sales training
- Sales operations
- Training development
- KPI analysis
- Sales analytics
- Sales program coordination
- Sales team training
- Staff management
- Sales pipeline management
- Sales quota management
- Reliability
- Salesforce proficiency
- Digital sales
- Pipeline development
- Pricing strategy
- Staff training and development
- Price structuring
- Sales cycle management
- Proactive team player
- Sales presentations
- Claims handling
- Driven
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
Hobbies and Interests
- Volunteering
- Data
- Reading
- Foreign Language
Timeline
Insurance Broker
The Healthy Insurance Dude
02.2025 - Current
Sales Director/Recruiter
SeaQuest
10.2022 - 02.2025
Guest Engagement Specialist
SeaQuest
05.2022 - 10.2022
General Manager
Karma
01.2020 - 01.2022
Propagation Specialist
Aquatic Technologies Aquatic Conservatory
01.2018 - 01.2020
Highschool Dipolma -
Father Gabriel Richard Highschool
Bachelors - Political Science
Southern New Hampshire University