Summary
Overview
Work History
Education
Skills
Education
References
Timeline
Generic
Hayden O'Day

Hayden O'Day

Clovis

Summary

Obtain a position with a company where I can utilize my skills and be an asset. I am looking for an opportunity where I can make a difference, deal with diversity, be challenged and become an integral part of my community.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Independent Contractor

Instacart/ DoorDash/ Uber
01.2019 - Current
  • Coordinated shipping of products or services to customers in a timely manner.
  • Maintained relationships with existing customers while seeking new ones.
  • Generated monthly invoices for payment of services rendered by the company.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Managed quality control and maintained high level of customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Built successful partnerships with other businesses in related industries.

Pool Service Technician/Office Assistant

Kevin O’Day’s Personal Pool Service
01.2000 - 01.2020
  • The above business was family owned
  • I was raised in the pool business and have learned all aspects of running a self-employed business.
  • My experience includes first and most importantly customer service, how to communicate with customers, customer invoicing; monthly billing (QuickBooks); accounts receivable and payable; route creation; repairs, estimates and customer relations.
  • My technical service skills include plumbing; minor electrical; filter repairs; cleaning and pool maintenance; trouble-shooting pool equipment and pool cleaners; chemical balancing and maintenance and equipment replacement.
  • Ensured that safety precautions are observed while performing any service work on a customer's property.
  • Mixed chemicals according to manufacturer's instructions in order to maintain proper chlorine levels in swimming pools.
  • Maintained accurate records of maintenance activities on each pool or spa.
  • Installed new pumps and filter systems for residential swimming pools.
  • Cleaned filters, pumps, skimmers, drains, and other pool equipment.
  • Analyzed customer complaints regarding pool performance issues and provided solutions accordingly.
  • Demonstrated knowledge of local building codes related to installation of swimming pools.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Processed and submitted invoices for payment in a timely manner.
  • Entered new customer information into the system, including credit limits and payment terms.
  • Monitored collections activity and maintained contact with customers regarding overdue payments.
  • Managed customer accounts and updated records as needed.

Certified Lead Dog Trainer

Petco Animal Supplies Inc.
07.2015 - 01.2019
  • As The Lead Dog Trainer i was to maintain the proper paperwork on potential and enrolled clients
  • Successfully train dogs in obedience training ranging from puppies to adult
  • I was also responsible for selling Petco dog training classes and coordinating special events
  • In 2015, I coordinated Photos with Santa, Petco’s Dog Training Class Reunion, Meet and Greet with Fresno County’s Sheriff K-9 Unit and Paw Impressions events
  • While also teaching the dog training sessions I continue to assit as Supervisor on the floor by assisting customers with questions, operating cash register and stocking merchandise and handling any and all Customer complaints or inquiries in a timely and professional manner.
  • Demonstrated various methods of animal control, such as voice commands, hand signals, clickers, to ensure safety during training sessions.
  • Instructed pet owners on proper care and handling techniques for their pets.
  • Discussed pricing options with potential customers and provided information about available services.
  • Observed dog behaviors in order to identify any problems or challenges that may need addressing during future trainings.
  • Kept up-to-date on current trends in canine training by attending seminars, lectures, workshops.
  • Developed relationships with clients to build trust and rapport while providing guidance during training sessions.
  • Managed daily operations within the facility including scheduling appointments and ordering supplies.
  • Ensured that all equipment used was properly maintained and stored after use according to company guidelines.
  • Adhered strictly to safety regulations while working with animals in both indoor and outdoor settings.
  • Utilized an understanding of canine psychology when instructing owners on how best to interact with their pets at home.
  • Responded promptly to customer inquiries via phone or email regarding upcoming lessons or other related topics.
  • Maintained detailed records of all canine trainings, including notes on successes and areas needing improvement.
  • Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
  • Managed scheduling, billing, and customer service aspects of the dog training business.
  • Developed a loyal client base through exceptional service and successful training outcomes.

Supervisor/ Sales Associate

Petco Animal Supplies Inc.
05.2015 - 01.2019
  • As a Sales Associate I not only managed and operated the cash register I also was assisting customers with locating merchandise, answering questions, stocking merchandise, answering phones and transporting live animals from their habitats in the stores to the cash register to be purchased and or adopted out.
  • As a Supervisor I maintained customer flow at the register and in all departments in the store.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Streamlined workflow processes, reducing project completion times.
  • Responded to customer questions regarding products, prices and availability.

Merchandiser/Sales/Office Assistant

Coca-Cola Bottling Company
08.2011 - 05.2015
  • My primary responsibility as a Merchandiser was to maintain product availability and merchandising products at all designated accounts on my route.
  • I would stock store racks, shelves, displays, and coolers by identifying replenishment needs; transporting product between backroom and display floor with manual equipment and utilizing hand tools; facing, and rotating product; building, changing, and taking down product displays; maintaining product signage; cleaning product space; and securing damaged or defective product
  • The managing of the account store’s backroom is very important
  • I not only was responsible for maintaining the floor inventory and cleanliness but also the backroom which in this area it included organizing and consolidating back-stock product; identifying, monitoring, and reporting back-stock inventory levels; evaluating and processing damaged or defective product; re-packing product; organizing backroom materials; operating powered equipment and manual equipment; completing store documentation; and cleaning backroom on a regular basis.
  • Professionally and effectively communicate status and concerns of responsibility areas to store and company personnel including safety protocols
  • Work with customers and store personnel to identify and resolve concerns, answer questions, locate product and respond to assistance requests, representing Coca Cola in a professional and responsible manner as I interact with all level of store personnel and periodically customers on sales floor
  • I was also selected by management to be the Coca-Cola Mascot Polar Bear at numerous grand openings.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Maintained a clean and organized work environment at all times.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Organized displays according to company standards and specifications.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Managed inventory of office supplies and placed orders when needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Facilitated communication within the office and with external partners.
  • Maintained confidentiality of sensitive information and documents.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Courtesy Clerk/Customer Service Specialist

Vons Supermarket
05.2010 - 06.2011
  • As a Customer Service Specialist my duties included grocery packaging, cart retrieval, store maintenance and assisting customers with item location and special requests
  • In addition to the above duties I also stocked and performed price changes
  • I worked any and all hours that were available to me and took on any additional duties I was asked to do.
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Carried out special orders requested by customers promptly and efficiently.
  • Assisted in unloading trucks containing incoming stock or supplies.
  • Performed price checks for customers upon request.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.

Courtesy Clerk/Customer Service Specialist

Save Mart Supermarket
09.2007 - 03.2010
  • As a Customer Service Specialist my duties were grocery packaging, cart retrieval, store maintenance and assisting customers with item location
  • I received several excellent Secret Shopper ratings and was recognized by management for my outstanding customer service skills
  • Secret Shoppers are hired to test employees on their performance, customer service and item location.
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Carried out special orders requested by customers promptly and efficiently.
  • Assisted in unloading trucks containing incoming stock or supplies.
  • Performed price checks for customers upon request.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.

Education

High School Diploma -

Herbert Hoover High School
Fresno, CA
05-2009

Skills

  • Database entry
  • Scanning and copying
  • Customer Engagement
  • Workflow Planning
  • Relationship Building
  • Event Coordination
  • Payroll and budgeting
  • Credit and collections
  • Basic accounting
  • Research and analysis
  • Report Preparation
  • Invoice Processing
  • Contract Preparation
  • Mail handling
  • Quickbooks
  • Delivery Scheduling
  • Prioritizing Work
  • Office Supply Management
  • Expense Reporting
  • Telephone reception
  • Payroll
  • Word Processing
  • Event Planning
  • Calendar Management
  • Scheduling appointments
  • Document Scanning
  • Supply Inventory
  • File Organization
  • Worksite preparation
  • Customer Relations
  • Safety Management
  • Inventory Management
  • Self Motivation
  • Professional Demeanor
  • Multitasking
  • Adaptability
  • Professionalism
  • Attention to Detail
  • Time Management
  • Equipment Maintenance
  • Effective Communication
  • Analytical Skills
  • Organizational Skills
  • Team player
  • Communicate professionally
  • Communicate effectively
  • Excellent customer service skills
  • Work well under pressure
  • Fast-paced environment
  • Strong leadership ability
  • Take charge attitude
  • Motivated
  • Complete tasks accurately
  • Proficient in time management
  • Implement new policies
  • Building personal credibility
  • Schedule Management
  • Billing and Invoicing
  • File Management
  • Administrative Support
  • Call handling
  • Mail Management
  • Chemical balancing
  • Plumbing Repairs
  • Equipment Troubleshooting
  • Safety Equipment Inspection
  • Leak detection
  • Equipment Repair
  • Pool Maintenance
  • Electrical Troubleshooting
  • Equipment Installation
  • Following safety practices
  • Team building
  • Time management abilities
  • Preventive Maintenance
  • Decision-Making
  • Estimating abilities
  • System repairs
  • Construction knowledge

Education

Herbert Hoover High School, Fresno, CA, 2009, Cross Age, Leadership Skill Building, Teacher’s Assistant, 3.67, Excellent, Graduated Citizens Police Academy Class of 2014

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Independent Contractor

Instacart/ DoorDash/ Uber
01.2019 - Current

Certified Lead Dog Trainer

Petco Animal Supplies Inc.
07.2015 - 01.2019

Supervisor/ Sales Associate

Petco Animal Supplies Inc.
05.2015 - 01.2019

Merchandiser/Sales/Office Assistant

Coca-Cola Bottling Company
08.2011 - 05.2015

Courtesy Clerk/Customer Service Specialist

Vons Supermarket
05.2010 - 06.2011

Courtesy Clerk/Customer Service Specialist

Save Mart Supermarket
09.2007 - 03.2010

Pool Service Technician/Office Assistant

Kevin O’Day’s Personal Pool Service
01.2000 - 01.2020

High School Diploma -

Herbert Hoover High School

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