Hayden Orndorff
Denver,CO
Summary
Versatile Sr. Customer Success Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. I am ready to take the next steps in my career at your organization!
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager
Modernizing Medicine
Denver, CO
08.2021 - Current
- Earned a senior role by managing some of our largest enterprise customers. Drove over 6M in upsell across our product suite, while managing an additional 7M in ARR
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Served as a Mentor in our Mentorship Program, and was a member of our Client Advisory Board, as well as the Executive Steering Committee.
- Oversaw enterprise customer relationships to deepen product use, and develop trust.
- Prepared and designed team strategy for Enterprise ABRs Nationwide.
Relationship Manager
Iconic IT
Denver, CO
02.2021 - 08.2021
- Primary point of contact for important partnerships to our organization.
- Conduct Strategic Business Reviews with each client to ensure their needs are being met.
- Develop a future strategy for our clients IT infrastructure based on the goals of the business.
- Strategic Resource for project implementation, work with vendors and partners to put project strategy in place, and also keep our team on track to finish the project as requested.
- Effectively develop a trusting relationship between myself and the client. Ensure that line of communication is open at all times.
- Help to interview new team members to ensure they are a good culture fit with our organization
Account Executive
Iconic IT
Denver, CO
01.2020 - 02.2021
- Drove new business development and client acquisition through targeted sequences of calls, emails, and marketing outreach. With a strong focus on continually assessing the leads stage in the sales cycle.
- Developed and implemented advertising strategies to drive substantial growth in Engagement and Awareness - I focused on increasing website traffic in our geography to drive qualified leads.
- Utilized past relationships, and also continued to build current relationships with key decision makers, and business leaders in the community.
- Developed a deep understanding of the cybersecurity, and business IT industries.
- Led client onboarding to ensure that our service team was able to make a great first impression to retain long term clients in order to drive referral business.
Account Manager
Towerstone Inc.
Denver, CO
01.2019 - 12.2019
- Managed existing portfolio and potential leads - this was a very detailed book and required extra diligence.
- Developed trusting relationships with clients and provided individualized customer service to maintain longevity of legacy accounts.
- Resolved issues quickly and professionally for large revenue clients - this was very important in order to retain the business during a broker transfer.
Account Manager
Funding Circle
Denver, CO
09.2018 - 11.2019
- Connected with hundreds of business owners across the country in order to provide servicing to fit their needs.
- One of the first members of the Denver location, helped to set up team events to promote continuity on the new team.
- Set a single-day sales record - 1.6M in loan originations.
- Ability to communicate return on investment to a wide variety of businesses featuring various strategies
Associate Broker
All Risks Ltd.
Denver, CO
09.2015 - 08.2018
- Managed client meetings expertly to create positive energy, build trust and let the Agency partners know that we could service their most difficult needs.
- Completed regular competitor and market research to keep agency agile and adaptable - this was extremely important to stay relevant in the E&S marketplace.
- Negotiated between carriers, agents, and insureds to help explain the value, and put long lasting agreements in place with profitable agency partners.
Skills
- Natural Leader
- Relationship Focused
- Expert Communicator
- Seasoned Account Manager
- Passionate about Strategy
- Extensive SaaS Experience
- Mentorship
- Analytical
- Team-First Mentality
- Curious
Timeline
Senior Customer Success Manager
Modernizing Medicine
08.2021 - Current
Relationship Manager
Iconic IT
02.2021 - 08.2021
Account Executive
Iconic IT
01.2020 - 02.2021
Account Manager
Towerstone Inc.
01.2019 - 12.2019
Account Manager
Funding Circle
09.2018 - 11.2019
Associate Broker
All Risks Ltd.
09.2015 - 08.2018
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