Hayden Quintero
Buda,TX
Summary
Knowledgeable and dedicated customer service professional and Collaborative Leader with extensive experience in Office Management/Clerical responsibilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with surrounding customers and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process opimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Business Center Specialist
HEB Grocery Store
12.2022 - Current
- Processed debit and credit card and electronic check payments.
- Deposited cash and checks for the company within the store level
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Processed large financial transactions including Western Unions.
Admin Assistant
HEB Grocery Store
04.2022 - Current
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed department budgets and generated financial reports for management review.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Team Lead
HEB Grocery Store
01.2021 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Adjusted equipment to meet different productivity levels.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Office Meetings
- Oracle PeopleSoft
- 65 WPM
- Time Management
- Microsoft Windows
- Microsoft Access
- Microsoft Excel
- Management of Personnel Resources
- Customer Retention Strategies
- Operation Monitoring
- Service-Orientation
- Quick Learner
- Extremely Resourceful
Timeline
Business Center Specialist
HEB Grocery Store
12.2022 - Current
Admin Assistant
HEB Grocery Store
04.2022 - Current
Team Lead
HEB Grocery Store
01.2021 - 12.2022
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University
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