Summary
Overview
Work History
Education
Skills
Refferences
Timeline
Generic

Hayden Raymond

Albany,GA

Summary

I am an organized, independent, professional with exceptional time-management skills. I am eager, ambitious and always looking to learn new skills. I have extensive experience in customer service, early childhood development and am a certified orthodontic assistant.

Overview

8
8
years of professional experience

Work History

COVID-19 Tester

Capstone Clinic
Fairbanks, Alaska
03.2021 - 12.2021


  • Set up, maintained and verified sterility of lab equipment and tools.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Oversaw in-person and curbside patient registration and processing.
  • Provided COVID-19 FAQs and educational material to patrons and employees.
  • Collected and treated patient samples to test for COVID-19 infection.
  • Performed nasal swab and rapid molecular testing
  • Instant abbot machine familiar
  • Completed screening questions with patients following CDC guidelines.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Verified adherence to HIPAA and other local, state and national guidelines.
  • Prepped test samples to be shipped with proper bio hazard stickers

Commercial Cleaner

Premier Janitorial Services
Anchorage, AK (907)414-8378
01.2021 - 03.2021
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Cleaned building floors by sweeping, mopping and scrubbing floors.
  • Performed inventory management to keep storage areas and carts well-stocked.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Cleaned 3 commercial buildings ( 2 physical therapy office buildings and the JBER National Guard building)

Call Center Operator

NANA Management Services, NMS
Anchorage, AK (907)563-2662
07.2020 - 10.2020
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Coordinated menus and ordered necessary items to prepare food for medical requirements.
  • Organized and planned medical nutrition therapy for 30 plus patients and residents.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.

Food Service Foreman

Charleys
Fort Wainwright, AK (907)356-1973
01.2020 - 04.2020
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Merchandising Service Team

Lowes
Fairbanks, AK (907) 451-4700
12.2019 - 04.2020
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins and racks by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Supplied daily support to buyer and assistant buyer.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Unloaded arriving product stock and moved to store display areas.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Verified products appeared at correct locations in proper quantities.

Delivery Driver

Papa Johns Pizza
Fort Wainwright Army Base Bldg #3704, Alaska (907) 451-7272
01.2019 - 06.2019
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Maintained clean and orderly appearance while on shift
  • Verified vehicle inspection stickers and registrations were current
  • Submitted receipts and money received from deliveries at end of each shift
  • Informed customers of discounts, special offers and programs to enhance customer experience
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash
  • Processed payments and counted change to complete transactions

Associate Teacher

FNA Headstart
3100 S Cushman St, Fairbanks, AK (907)451-8814
06.2014 - 05.2016
  • Organized small groups of children while transiting to and from outdoor play
  • Promoted good behavior by using the positive reinforcement method
  • Promoted language development skills through reading and storytelling
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
  • Relieved the head teacher and toddler teacher
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
  • Dressed children and changed diapers
  • Communicated regularly with parents about daily activities and behaviors
  • Offered parents detailed daily reports that outlined their child's day
  • Maintained daily records of children's individual activities, behaviors, meals and naps
  • Engaged with children individually to meet their emotional and physical needs
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans
  • Cared for children from ages 6 weeks to 3 1/2 years old

House Keeping

Best Western Chena River Lodge
1255 TVSA Way Fairbanks, AK (907)328-3500
01.2014 - 05.2014
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Removed waste paper and other trash from the premises to designated area
  • Changed bed linens and collected soiled linens for cleaning
  • Disinfected and mopped bathrooms to keep them sanitary and clean
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner
  • Cleaned and changed bedspreads, blankets and mattresses
  • Provide good service to guests
  • Accepted accountability for all assigned building keys, master keys and access cards

Teacher Assistant

Room To Grow Preschool
3283 Adams Dr. Fairbanks, Alaska (907)451-7475
07.2009 - 08.2013
  • Responsible for the closing, cleaning and sanitizing of the school daily
  • Provided assistance to teachers in a variety of ways and settings
  • Assisted in food preparation and sanitation
  • Filing, copying, receiving payments and promulgating deposits
  • Provided child care for children 2 to 6 years of age
  • Work effectively in a fast paced, demanding environment
  • Creating purchase orders based on supply needs
  • Utilized excellent customer service and communication skills dealing with co-workers, supervisors and parents
  • Participated in required annual training including CPR/First aid

Education

Certified Orthodontic Assistant

The Orthodontic Assistant School of Atlanta
Duluth, GA
11.2013

High School Diploma -

Effie Kockrine Charter School
Fairbanks Alaska
12.2012

Skills

  • Creative problem solver
  • First Aid and CPR Certified
  • Strong computer skills
  • Team player
  • Works well under pressure
  • Excellent customer service skills
  • Strong work ethic
  • Self-motivated

Refferences

Kristen Baysinger 907-347-3522
Debbie Potter 907-347-9235 sdpotter@yahoo.com

Sara Frawley Lead Teacher and CDA Holder 907-347-6712 frawley.sara@gmail.com
Lila Cardenas 907-388-5518 lila99705@yahoo.com
Lisa Lie 907-687-7966

Ariel Purdy 907-251-0317 ariel.lee.purdy@gmail.com

Timeline

COVID-19 Tester

Capstone Clinic
03.2021 - 12.2021

Commercial Cleaner

Premier Janitorial Services
01.2021 - 03.2021

Call Center Operator

NANA Management Services, NMS
07.2020 - 10.2020

Food Service Foreman

Charleys
01.2020 - 04.2020

Merchandising Service Team

Lowes
12.2019 - 04.2020

Delivery Driver

Papa Johns Pizza
01.2019 - 06.2019

Associate Teacher

FNA Headstart
06.2014 - 05.2016

House Keeping

Best Western Chena River Lodge
01.2014 - 05.2014

Teacher Assistant

Room To Grow Preschool
07.2009 - 08.2013

Certified Orthodontic Assistant

The Orthodontic Assistant School of Atlanta

High School Diploma -

Effie Kockrine Charter School

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Hayden Raymond