Hayden Rhodes
Church Hill,Maryland
Summary
Professional and knowledgeable public health worker offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Maryland Department of Health
10.2021 - Current
- Managed state funded grants for over five mid-shore counties, resulting in 25 'Healthy Maryland' initiative groups consisting of gardening clubs and walking groups
- Facilitated six different workgroups for the Mid Shore Local Health Improvement Coalition
- Earned three different salary raises in two years.
- Prepared project documents, reports, and brochures.
- Conducted research to assist with routine tasks and special projects.
- Handled incoming and outgoing mail.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings and prepared meeting agendas.
Billing and Coding Manager
Chester River Physicians
11.2019 - 10.2021
- Managed and oversaw over 250 primary care patients' insurances, bills, and copays
- Managed the billing of seven different nursing homes
- Trained and provided administrative assistance to new staff, resulting in one promotion and two salary raises.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
BA - Mass Communications
University of Maryland Global Campus
07.2023
No Degree - Mass Communications
Towson University
12.2020
High School Diploma -
Queen Anne's County High School
Centreville, MD06.2015
Skills
- Dependable
- Adaptable
- Team Player
- Responsible
- Creative
- Videoconference Preparation
- Verbal Communication
- Proofreading
- Customer Relations
- Proficient in Microsoft Word, WIX, Canva
- Presentation Development
- Document Management
- Complaint Handling
- Administrative Support
- Stress Tolerance
Certification
- Microsoft Office Certified
- Stop The Bleed Certified
Volunteer Work
Camp New Dawn, Queen Anne’s and Kent County Hospice- 2014-Current
Nine years as a volunteer for a children’s grief camp. The last three years served as a group leader for 20 children ages 5-8, for three days and two nights each year. Responsible for helping the children navigate grief and learning coping mechanisms for their feelings.
Timeline
Administrative Specialist
Maryland Department of Health
10.2021 - Current
Billing and Coding Manager
Chester River Physicians
11.2019 - 10.2021
BA - Mass Communications
University of Maryland Global Campus
No Degree - Mass Communications
Towson University
High School Diploma -
Queen Anne's County High School
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