Hayden Rooke
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients/Customers. Motivated to maintain customer satisfaction and contribute to business success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications and Social Media Manager
Hawaiian Body Products
10.2024 - Current
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Instagram and Facebook.
- Managed the daily operations of all assigned social media accounts.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followership and engagement rates.
- Product Specialist focusing on order processing through online marketing
- Retail and Wholesale Sales Marketing
Hair Stylist
Pandamania Salon
09.2022 - 09.2024
- Engaged with customers, addressed phone calls, and arranged appointments.
- Advised clients on hairstyle choices and personalized hair care strategies.
- Washed, nurtured, cut, tinted, and styled hair in alignment with client preferences.
- Nurtured relationships with new clients utilizing referrals from loyal customers.
Hair Stylist
Lady Janes
01.2021 - 08.2022
- Engaged with customers, responded to phone inquiries, and arranged appointments.
- Advised clients on hairstyle selections and tailored hair care solutions.
- Washed, conditioned, cut, tinted, and arranged hair following client guidelines.
Veterinary Receptionist
McPaws
06.2021 - 12.2021
- Welcomed clients and pets upon arrival at clinic.
- Managed incoming calls, scheduled appointments, and delivered information to clients regarding services offered.
- Systematized medical records for streamlined access when required.
- Facilitated veterinarians by managing administrative tasks including appointment scheduling and patient file maintenance.
- Delivered exceptional customer service by addressing inquiries regarding pet care and veterinarian-prescribed medications.
- Oversaw inventory of pet products including food, treats, toys, collars, leashes.
- Coordinated follow-up visits for pets needing further treatments or checkups after initial visit.
- Oversaw front desk operations to maintain efficient traffic flow during peak hours.
Hairstylist
Supercuts
02.2020 - 05.2021
- Engaged with customers, responded to phone calls, and coordinated appointment bookings.
- Guided clients in selecting ideal hairstyles and addressing hair care needs.
- Washed, conditioned, shaped, colored, and styled hair according to client directions.
- Coordinated efforts with other stylists to manage busy salon times
Education
Cosmetology Certification - Cosmetology
Paul Mitchell The School
Boise2019
Skills
- Client support
- Effective time organization
- Verbal skills
- Detail-oriented
- Flexibility
- Collaborative team member
Certification
Eyelash Extensions
Timeline
Communications and Social Media Manager
Hawaiian Body Products
10.2024 - Current
Hair Stylist
Pandamania Salon
09.2022 - 09.2024
Veterinary Receptionist
McPaws
06.2021 - 12.2021
Hair Stylist
Lady Janes
01.2021 - 08.2022
Hairstylist
Supercuts
02.2020 - 05.2021
Cosmetology Certification - Cosmetology
Paul Mitchell The School