Hayden Rosenblum
Davie,FL
Summary
Proven sales leader with a strong background at American Express, focusing on client relationship management and growth strategies. Secured over $1M in annual premiums with United Healthcare and enhanced ad spend by 35% for Force Marketing. Expertise in client needs analysis and building report, dedicated to delivering measurable outcomes.
Overview
12
12
years of professional experience
Work History
Middle Market Team Leader-Sales
American Express
Sunrise, FL
03.2024 - Current
- Maintained up-to-date knowledge of industry trends, competitors' activities, pricing structure.
- Provided guidance and coaching to team members on sales techniques and customer service standards.
- Monitored team performance against established goals and objectives.
- Developed strategies to increase sales and customer satisfaction.
- Conducted market research to identify new opportunities for product expansion.
- Tracked daily progress of projects using appropriate tools like Gantt charts or spreadsheets.
- Collected feedback from customers about products and services offered by the organization.
- Established relationships with key stakeholders such as suppliers, vendors, customers.
- Ensured compliance with company policies and procedures at all times.
- Prepared reports on team performance for senior management review.
- Coordinated with other departments or divisions within the organization to ensure smooth functioning of operations.
- Explained goals and expectations required of trainees.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Coordinated sales efforts between multiple departments including field sales, inside sales, logistics and marketing teams.
- Maintained accurate records of sales activities including daily sales reports.
- Promoted products through effective sales techniques, resulting in increased sales figures.
Tele Strategic Expansion Manager
American Express
Sunrise, FL
11.2022 - 03.2024
- Analyzed financial data related to current operations and future expansion plans in order to assess their viability.
- Negotiated contracts with vendors and suppliers for resources related to expansion projects.
- Identified opportunities for strategic partnerships which could benefit the organization's expansion efforts.
- Established relationships with key stakeholders in new markets, such as local government officials, industry associations.
- Ensured compliance with applicable laws, regulations and ethical standards while conducting business.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Health Insurance Advisor
USHEALTH Group
Fort Lauderdale, Florida
09.2019 - 09.2022
- Issued over $1M of annual premiums for individuals, families and small businesses.
- Built relationships with clients in order to cross-sell and up-sell ancillaries.
- Made ~400 outbound calls daily to prospect new clients.
- Set satellite record for weekly sales at $97,000.
Sales and Performance Manager
Force Marketing
Atlanta, GA
12.2017 - 08.2019
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Improved small dealership ad spend by 35% in South Eastern territory.
Used Car Sales Manager
Pines Ford Lincoln
Pembroke Pines , Florida
01.2016 - 12.2017
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of 11 salespeople to establish sales quotas and manage sales goals.
- Managed used vehicle wholesales and auction acquisitions to optimize inventory.
- Sold over $1M of wholesale product, exceeding sales goals 13%.
New Cars Sales Associate
Phil Smith Acura/Rick Case Acura
Pompano Beach/Sunrises, FL
01.2013 - 01.2016
- Trained new hires on company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved Top 3 Salesperson every month; Four-time most units sold.
- Maintained customer satisfaction score of over 95%, meeting Sales Excellence status.
Education
Bachelor of Arts - History
Broward College
Fort Lauderdale, FLSkills
- Relationship Management
- Compliance
- Client Needs Analysis
- Self-Motivated
- Organization and Time Management
- Cross-Selling
- Learning Agility
- Salesforce
Personal Information
Title: Sales Manager
Timeline
Middle Market Team Leader-Sales
American Express
03.2024 - Current
Tele Strategic Expansion Manager
American Express
11.2022 - 03.2024
Health Insurance Advisor
USHEALTH Group
09.2019 - 09.2022
Sales and Performance Manager
Force Marketing
12.2017 - 08.2019
Used Car Sales Manager
Pines Ford Lincoln
01.2016 - 12.2017
New Cars Sales Associate
Phil Smith Acura/Rick Case Acura
01.2013 - 01.2016
Bachelor of Arts - History
Broward College
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