Hayden Saat
Glendale,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Season Spirits Wine & Liquors /Springfield Wine & Spirits
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
Modivcare
01.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Biller
AK Rehab
06.2018 - 07.2022
- In charge of calculating and collecting payments for medical procedures and services.
Tour Guide
Tinma Travel
02.2016 - 05.2018
- Tours, Local East Coast Tourguide
- Provides assistance, information on cultural, historical and contemporary heritage to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest, attractions sites.
Medical Receptionist
Dr. Pauline Lau MD
08.2015 - 01.2016
- Answering calls
- Billing
- Scheduling appointments
Accounting Assistant
TC Accounting
11.2014 - 07.2015
- Calculating and checking to make sure payments, amounts and records are correct
- Sorting out incoming and outgoing daily post and answering any queries
Education
B.S. - Medical Technology
Long Island University
Brooklyn, NYSkills
- Powerpoint
- Microsoft(Word
- Excel
- Photoshop
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Travel Planning
- Multi-Line Telephone Operation
- Customer Service
- Multi-Line Phone Talent
LANGUAGES
English - Native or Bilingual
Chinese (Mandarin, Cantonese) - Native or Bilingual
Timeline
Store Manager
Season Spirits Wine & Liquors /Springfield Wine & Spirits
09.2023 - Current
Customer Service Representative
Modivcare
01.2023 - 08.2023
Medical Biller
AK Rehab
06.2018 - 07.2022
Tour Guide
Tinma Travel
02.2016 - 05.2018
Medical Receptionist
Dr. Pauline Lau MD
08.2015 - 01.2016
Accounting Assistant
TC Accounting
11.2014 - 07.2015
B.S. - Medical Technology
Long Island University
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