Hayden Sias
New Smyrna Beach
Summary
Adept Senior Technical Lead with a proven track record at Lippert Components, excelling in technical leadership and team performance management. Spearheaded projects to enhance product functionality and efficiency, ensuring 100% client satisfaction. Expert in quality assurance and skilled in fostering high-performing teams through effective coaching and mentoring.
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships, cultivating relationships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, Stylist/Barber development and revealing customer needs to deliver solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Technical Lead
Lippert Components
Elkhart
04.2022 - Current
- Supervised team members in the completion of assigned tasks within deadlines.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Conducted quality assurance tests to ensure proper functionality of products.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Installed new components or replaced defective parts to restore functionality.
- Conducted diagnostic evaluations to ensure system functionality.
Barbrshop/Salon Owner/Operator
Self-employeed
Saratoga Springs
08.2007 - 04.2022
- Oversaw the daily activities of multiple shops, including resolving customer complaints in a timely manner.
- Monitored industry trends so that services offered remain up-to-date and relevant.
- Ordered beauty products and beauty equipment and maintained inventory.
- Resolved customer complaints regarding worker performance or services rendered.
- Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
- Worked closely with marketing professionals to design advertisements that effectively promote salon services such as Townsquare Media Technologies
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Recruited, hired, evaluated and disciplined service staff members.
Owner/Operator Truck Driver
FedEx Ground
Albany
01.1997 - 02.2007
- Developed positive relationships with customers by providing excellent customer service.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Retained valid proof of insurance and registration in vehicles.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
Business Administration and Management
Adirondack Community College
Glens Falls, NYSkills
- Performance optimization
- Technical leadership
- Business analysis
- Team leadership
- Technical mentoring
- Team performance management
- Coaching and mentoring
- Infrastructure management
- Quality assurance
- Risk assessment
- Issue troubleshooting
Affiliations
- I am a professional musician.
- I taught myself industrial sewing in the marine industry.
- marksman
- I enjoy building and creating.
- Saltwater Aquarist fish and coral Collector
- Design, build, and fly remote control aircraft enthusiast
Accomplishments
- Started barbershops from the ground up.
- Musician of the year Awards NECMA twice
Certification
- NY and Florida State Master Barber Liscences
References
References available upon request.
Timeline
Senior Technical Lead
Lippert Components
04.2022 - Current
Barbrshop/Salon Owner/Operator
Self-employeed
08.2007 - 04.2022
Owner/Operator Truck Driver
FedEx Ground
01.1997 - 02.2007
- NY and Florida State Master Barber Liscences
Business Administration and Management
Adirondack Community College
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