Hayden Spence

As an Appointment Coordinator, I efficiently manage and schedule appointments for clients / customers, ensuring optimal organization and timely service. I maintain an up-to-date calendar, confirm appointments, send reminders, and reschedule as needed. I communicate effectively with clients, address inquiries, and provide a positive experience while ensuring smooth operations. Additionally, I manage appointment-related documentation, update relevant systems, and coordinate changes to schedules. With strong organizational skills, attention to detail, and excellent communication, I contribute to the seamless operation of the organization and client satisfaction.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Ensured product freshness by routinely rotating items and removing expired goods from shelves.
• Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
• Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
• Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
• Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
• Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
• Ensured accurate pricing by verifying shelf tags for consistency with current promotions or price changes.