Hayden Studer
Baldwin City,KS
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Leader/Manager
Taco Bell
09.2023 - 11.2023
- As a Shift Leader, I was entrusted with various duties, including supervising and coordinating the team during my shifts
- I ensured that all employees followed Taco Bell's operational procedures, maintained high standards of cleanliness and food safety, and provided exceptional customer service
- Moreover, I actively participated in training programs, ensuring that new team members were properly onboarded and existing employees received the necessary guidance and support to enhance their skills
- One of my notable achievements was optimizing the shift scheduling process
- By closely analyzing and aligning staffing requirements with customer demand, I was able to reduce labor costs while maintaining an efficient workforce
- This resulted in improved operational efficiency, reduced wait times for customers, and ultimately increased customer satisfaction scores
- Furthermore, I spearheaded several initiatives aimed at fostering a positive work environment and promoting teamwork among employees
- I organized team-building activities, recognized outstanding performance, and acted as a mentor to my colleagues
- Through these efforts, I witnessed a noticeable improvement in employee morale, increased motivation, and a reduction in turnover rates.
Manager
Claire's
04.2023 - 06.2023
- As a manager at Claires, my primary responsibility was to ensure efficient daily operations of the store while upholding the company's standards and values
- I dedicated significant efforts toward leading and motivating a team of sales associates, fostering a positive work environment, and nurturing professional development among team members
- One of my notable achievements was implementing a new training program for newly hired employees
- Recognizing the importance of providing consistent and effective training, I revamped the existing training materials and procedures to enhance product knowledge, customer service skills, and overall performance
- This training program significantly reduced employee learning curves and enabled them to achieve sales goals faster, resulting in improved customer satisfaction.
Customer Service Associate
Walgreens
11.2021 - 12.2022
- During my tenure as a Customer Service Associate, my main responsibilities encompassed handling customer inquiries, resolving complaints, and providing support in a courteous and efficient manner
- I embraced the importance of delivering exceptional customer service, ensuring that each interaction was a positive one
- I took pride in representing the Walgreens brand and aimed to exceed customer expectations at every opportunity
- In addition, I actively engaged with customers to understand their needs and assist them in finding suitable products, ensuring that they left the store satisfied
- I also played a crucial role in maintaining a well-organized and fully stocked sales floor, which allowed for a seamless shopping experience for our customers
- Furthermore, I effectively resolved any issues related to pricing discrepancies, returns, or product inquiries, utilizing my strong problem-solving capabilities.
Key Holder/Assistant Manager
GameStop
06.2021 - 08.2021
- As an Assistant Manager at GameStop, I was involved in various aspects of store operations, aiming to foster an enjoyable and customer-oriented environment
- A key part of my role was to efficiently manage the team's performance while ensuring the achievement of sales targets and promoting excellent customer service
- I actively contributed to recruiting, training, and leading a team of dedicated sales associates
- By providing clear instructions, ongoing assistance, and constructive feedback, I successfully motivated my staff, resulting in enhanced productivity and increased sales
- Implementing effective merchandising strategies, I ensured that our store consistently displayed the latest gaming products, generating customer interest and promoting sales growth
- Furthermore, I was responsible for inventory management, tracking stock levels, and coordinating with suppliers to ensure timely replenishment
- Through careful analysis of sales data and customer feedback, I played a pivotal role in identifying trends and adjusting inventory levels accordingly, minimizing stock discrepancies, and maximizing profitability.
Online Personal Shopper
Hy-Vee, Inc.
10.2020 - 01.2021
- As an online personal shopper, my primary role was to assist clients in finding and purchasing products and services that met their specific needs and preferences
- I considered client requirements such as budget, style, occasion, and personal preferences to curate tailored product recommendations
- Utilizing my extensive product knowledge across various industries and my proficiency in online shopping platforms, I successfully established trust and loyalty with a diverse range of clientele
- During my time as an online personal shopper, I consistently met and exceeded performance targets set by the company
- I prided myself on my exceptional attention to detail, effectively researching and sourcing high-quality products at competitive prices
- By utilizing thorough product reviews, conducting price comparisons, and staying up-to-date on industry trends, I ensured my clients received the best possible value for their purchases.
Education
High School Diploma -
Olathe West High School
Olathe, KS05.2021
Skills
- Customer service
- Restaurant experience
- Time management
- Supervising Experience
- Management Experience
- POS
- Trainer
- Counseling
- Upselling
- Industry Expertise
- Staff Scheduling
- Workplace Safety
- Team Management
Timeline
Shift Leader/Manager
Taco Bell
09.2023 - 11.2023
Manager
Claire's
04.2023 - 06.2023
Customer Service Associate
Walgreens
11.2021 - 12.2022
Key Holder/Assistant Manager
GameStop
06.2021 - 08.2021
Online Personal Shopper
Hy-Vee, Inc.
10.2020 - 01.2021
High School Diploma -
Olathe West High School
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