Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Hayden Sumner

Fort Worth,Texas

Summary

Dynamic and results-oriented professional with a proven track record at Crú Food & Wine Bar, US Health Group, Magnolia Avenue Salon and ongoing self employment of hair care and massage/ relaxation techniques. Excelling in exceptional customer service and advanced communication and listening skills. Expert in cosmetology and salon treatments, consistently enhancing client satisfaction and fostering repeat business. Demonstrated leadership in high-pressure environments, achieving notable customer loyalty through personalized service and attention to detail. Team oriented/ Self starter.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hairstylist

Self Employed
07.2023 - Current
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Determined appropriate hair treatments based on conditions and textures.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Customized hair color formulations to create unique looks and enhance client's appearance.

Server

Crú Food & Wine Bar
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Health Insurance Advisor

USHEALTH Group
01.2024 - 08.2024
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
  • Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
  • Developed tailored health insurance plans to meet individualized client needs.
  • Educated clients about health insurance coverage options, benefits and costs.

Hair Salon Assistant

Magnolia Avenue Salon
04.2021 - 07.2023
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Massaged clients' scalp during shampoos.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Utilized latest techniques in balayage, foilayage, highlights and color correction.
  • Developed loyal following of clients by providing high-quality services.

Education

Ongoing Education - Business Marketing & Management

Stephen F. Austin State University
Nacogdoches, TX

Cosmetology -

Paul Mitchell The School
Arlington, TX
05.2021

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Continuing education
  • Cosmetology
  • Salon treatments
  • Social skills
  • Therapeutic massage
  • Aromatherapy massage

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Earned numerous referrals to other families due to exceptional reliability, affordable rate, trust and positive reports.
  • Received consistent positive remarks for quality of care.
  • Recognized by customers and teammates for expedient and effective service.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. (Receptionist History: 4-5 years)

Certification

Licensed Cosmetologist

Licensed Health & Life Insurance Benefits Coordinator

Interests

  • Mindfulness Practices
  • Personal Development and Self-Improvement
  • Regularly practice mindfulness and meditation for overall wellness
  • Passionate about balancing physical health with mental and emotional wellness
  • Yoga
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Creative Writing
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • I enjoy helping others and giving back to the community
  • Fashion and Style
  • Nature wellbeing of self and others

Timeline

Server

Crú Food & Wine Bar
08.2024 - Current

Health Insurance Advisor

USHEALTH Group
01.2024 - 08.2024

Hairstylist

Self Employed
07.2023 - Current

Hair Salon Assistant

Magnolia Avenue Salon
04.2021 - 07.2023

Cosmetology -

Paul Mitchell The School

Ongoing Education - Business Marketing & Management

Stephen F. Austin State University

Similar Profiles

CREATE PROFILE
Hayden Sumner