HAYDEN THROCKMORTON
Reno
Summary
Conscientious and honest college student seeks employment, willing to diligently follow guidelines and directions. Motivated to work hard to achieve employer objectives and goals.
Overview
5
5
years of professional experience
Work History
Ski Valet Dispatcher
Northstar
01.2025 - Current
- Addressed guest concerns promptly and professionally, resolving issues effectively.
- Developed strong relationships with regular clients through attentive service, fostering loyalty among returning customers.
- Ensured proper maintenance of all rental equipment, promoting safety and prolonging lifespan of gear.
- Collaborated with other team members to provide seamless service in a fast-paced environment.
- Delivered exceptional customer service by greeting each guest warmly upon arrival at the ski valet station.
- Provided guidance on mountain conditions and trail recommendations based on guest skill level and preferences.
- Assisted guests in selecting appropriate ski gear, optimizing comfort and performance on the slopes.
Intern
ABC Supply Company
05.2024 - 08.2024
- Immersive ten week program exploring the company's operations
- Explored various facets of the business including inside and outside sales, delivery services, purchasing and inventory management
- Shadowed key associates and engaged in hands on activities, including core values, and operations processes
- Developed essential skills in customer service, sales and logistics while actively participating in order processing and customer interactions
- Participated in Capstone project, where I summarized learnings and areas of opportunities
Busser
BJ's Restaurant & Brewhouse
04.2022 - 01.2023
- Interact with guests and other employees to ensure a positive customer experience
- Assisted customers with queries, requests, and redirecting as necessary
- Ensuring that tables are cleared, cleaned, and reset between seatings
- Serving food and refilling beverages as required
Support Staff
Scheels
10.2022 - 12.2022
- Engaged in conversation with customers and assisted them in making buying decisions
- Demonstrated strong communication, organization, attention to detail and problem solving skills
- Performed complete inventory checks of all stock and supplies at directed intervals
- Assisted fellow associates as needed throughout the store
Back Waiter
Nectar at the Villa
05.2022 - 08.2022
- Prepared and delivered food in a timely manner
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
- Ensured dining room and kitchen area were well maintained and clean
- Provided excellent guest service
Busser
Relish Burger
08.2020 - 08.2021
- Assisted waiters in the preparation and delivery of food in a timely manner
- Efficiently cleaned and organized tables as needed while rapidly multitasking and managing other needs of the servers in a time effective manner
- Respectfully interacted with customers and proficiently responded to their wants and needs immediately
- Completed end-of-shift cleaning duties to maximize dining area cleanliness
- Monitored guests area and responded to requests or cleaning needs promptly
Education
Senior - Business Administration With Focus On Marketing
University of Nevada Reno
05-2025
Skills
- Team Player
- Strong Communication Skills
- Responsible
- Reliable
- Strong Multitasker
- Flexible
- Quick decision making
- Reliability and punctuality
- Sales and upselling
- Cash handling experience
- Customer service
Timeline
Ski Valet Dispatcher
Northstar
01.2025 - Current
Intern
ABC Supply Company
05.2024 - 08.2024
Support Staff
Scheels
10.2022 - 12.2022
Back Waiter
Nectar at the Villa
05.2022 - 08.2022
Busser
BJ's Restaurant & Brewhouse
04.2022 - 01.2023
Busser
Relish Burger
08.2020 - 08.2021
Senior - Business Administration With Focus On Marketing
University of Nevada Reno
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