Golf
Fishing
Camping
Hiking
Motorsports
Baseball
Technology
Hayden Uster
Operations Supervisor
Scottsdale,AZ
Summary
Dynamic Operations Supervisor at American Medical Response with a proven track record in employee training and progress reporting. Enhanced team productivity through effective mentorship and decision-making, ensuring compliance with safety standards. Skilled in technical expertise, I fostered strong relationships with stakeholders and employees, driving operational excellence and improving patient outcomes in high-pressure environments. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
14
14
Certifications
Work History
Operations Supervisor
American Medical Response, AMR
04.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Supervised the day to day tasks for 30-40 ambulances crews on a regular basis.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to employees
Paramedic
Arizona IV Medics
11.2020 - Current
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Administered fluid replacement via IV and IM to replace fluid volumes and correct electrolyte imbalances.
- Administer direct patient care to 6-15 patients regularly.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
Field Supervisor
American Medical Response, AMR
11.2021 - 04.2024
- Cultivated positive working relationships with key stakeholders, including patients, medical groups, and partner agencies.
- Provided exceptional mentorship to field personnel, fostering professional growth and development within the team.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Paramedic Field Training Officer
American Medical Response, AMR
02.2019 - 11.2021
- Participated in ongoing professional development opportunities to stay current on advancements in emergency medical services.
- Mentored and trained new paramedics, enhancing their skills and knowledge through hands-on instruction and real-world experience.
- Managed challenging scenes with multiple casualties by prioritizing patient care, delegating tasks efficiently, and maintaining clear communication among team members.
- Managed inventory of medical equipment and supplies on ambulances, maintaining readiness for all emergencies.
- Created detailed reports documenting each call''s events from start to finish while maintaining accuracy and confidentiality.
- Upheld strict safety regulations for both self and team members while navigating through hazardous situations.
Construction Contractor
Eckersley Custom Homes
08.2016 - 11.2020
- Safeguarded clients'' investments by implementing effective preventative maintenance strategies for their electrical systems.
- Expanded client base by networking within the community and participating in industry events to build brand awareness.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
Emergency Medical Technician
Maricopa Ambulance
02.2018 - 09.2018
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Minimized risk of errors in the field by strictly adhering to established protocols when administering medications or performing invasive procedures under pressure.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Emergency Medical Technician
Professional Medical Transport
10.2015 - 02.2018
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Barista
Dutch Bros
07.2014 - 10.2015
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Crew Chief
Discount Tire
02.2013 - 07.2014
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Improved crew efficiency by implementing streamlined processes and procedures.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Continuously updated technical skills and industry knowledge through professional development opportunities, staying current with the latest innovations in crew management techniques.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
Education
Associate of Applied Science - Fire Service Professionals
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ 08.2012 - 05.2015
Associate of Applied Science - Emergency Response And Operations (Fire Ops)
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ 08.2012 - 05.2015
High School Diploma -
Mesquite High School
Gilbert, AZ 08.2008 - 05.2012
Skills
Customer service
Additional Information
ECMO Coordinator - American Medical Response, AMR - Feb 2022-Present
LeadnVentilator Instructor - American Medical Response, AMR - Dec 2023-Present
Certification
Paramedic / NREMT
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
ICS 400 / FEMA
05-2025
ICS 300 / FEMA
04-2025
Operations Supervisor
American Medical Response, AMR
04.2024 - Current
Certified Event Medic / American Academy of Event Medicine
02-2024
MGT 466 / Sport and Special Event Enhanced Risk Management and Assessment / FEMA
03-2023
MGT 475 / Crowd Management for Sport and Special Events / FEMA
11-2022
Field Supervisor
American Medical Response, AMR
11.2021 - 04.2024
Paramedic
Arizona IV Medics
11.2020 - Current
Paramedic Field Training Officer
American Medical Response, AMR
02.2019 - 11.2021
Pediatric Advanced Life Support / AHA
02-2019
Paramedic / NREMT
12-2018
Certified Emergency Paramedic / AZDHS
12-2018
Emergency Medical Technician
Maricopa Ambulance
02.2018 - 09.2018
Advanced Cardiac Life Support / AHA
06-2017
Construction Contractor
Eckersley Custom Homes
08.2016 - 11.2020
Emergency Medical Technician
Professional Medical Transport
10.2015 - 02.2018
BLS/ CPR / AHA
10-2015
IS 100 / FEMA
10-2015
IS 200 / FEMA
10-2015
IS 700 / FEMA
10-2015
IS 800 / FEMA
10-2015
Barista
Dutch Bros
07.2014 - 10.2015
Crew Chief
Discount Tire
02.2013 - 07.2014
Associate of Applied Science - Fire Service Professionals
Maricopa Community Colleges - Paradise Valley Community College
08.2012 - 05.2015
Associate of Applied Science - Emergency Response And Operations (Fire Ops)
Maricopa Community Colleges - Paradise Valley Community College
08.2012 - 05.2015
High School Diploma -
Mesquite High School
08.2008 - 05.2012
Similar Profiles
Joshua HullJoshua Hull
Paramedic Field Training Officer at American Medical Response, AMRParamedic Field Training Officer at American Medical Response, AMR
Madison ThomasMadison Thomas
Emergency Medical Dispatcher at American Medical Response, AMREmergency Medical Dispatcher at American Medical Response, AMR
Gordon ProctorGordon Proctor
Paramedic at American Medical Response, AMRParamedic at American Medical Response, AMR
Julie Zausmer, CPC, CRCJulie Zausmer, CPC, CRC
Senior Medical Coder at United Health Group/OptumSenior Medical Coder at United Health Group/Optum
Jose VegaJose Vega
Milling Groundmen at Keeley ConstructionMilling Groundmen at Keeley Construction