Hayden Van Pelt
Edmond
Summary
Experienced candidate with customer service experience and passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
1
1
year of professional experience
Work History
Lifeguard
Hurricane Harbor Over Six Flags
05.2024 - 09.2024
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and other hazards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Utilized problem-solving skills to manage dynamic situations in an efficient and professional manner while prioritizing customer safety and experience.
- Responded to emergency situations in a timely, efficient manner.
- Utilized deescalation techniques and maintained professional demeanor during high-priority customer-related situations.
Customer Service Representative
Hurricane Harbor Over Six Flags
05.2023 - 09.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree - General Studies
Edmond Santa Fe High School
Edmond, OK05-2026
Skills
- Lifeguard procedures
- Effective problem-solver
- Outstanding customer service
- Emergency response
- Complex Problem-solving
- Full safety compliance
- Strong communicator
- First aid and CPR
- Physical fitness
- Strong client relations
- Team collaboration
- Patience and persistence
- Self motivation
Timeline
Lifeguard
Hurricane Harbor Over Six Flags
05.2024 - 09.2024
Customer Service Representative
Hurricane Harbor Over Six Flags
05.2023 - 09.2023
No Degree - General Studies
Edmond Santa Fe High School
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