Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hayden Wakefield

Wilsonville,OR

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than five years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results. Super driven wanting to work hard and learn everything I can. Always open to trying new things and sacrificing for the greater good of the team.

Overview

5
5
years of professional experience

Work History

Lead Technician

Culbertsons
06.2019 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.

Barista

Dutch Bros
04.2022 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Warehouse Worker

KGF Farms
04.2021 - 08.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Cashier

Limeberry
02.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Associate of Arts -

South Puget Sound Community College
Olympia, WA
05.2023

High School Diploma -

Salem Academy
Salem, OR
06.2019

Skills

  • Testing and repair
  • Diagnostic Testing
  • Safety Compliance
  • System Maintenance
  • Effective customer service
  • Customer service expert
  • Customer service abilities
  • Attention to Detail
  • Relationship Building
  • Written/Verbal Communication
  • Customer service skills
  • Client Relations and Customer Service

Accomplishments

  • Played 2 years of College Basketball at South Puget Sound CC
  • Vice presidents list at the college as well for academics.
  • Lead technician at my current job, training. leading, and building a team atmosphere with my current position.

Timeline

Barista

Dutch Bros
04.2022 - 08.2022

Warehouse Worker

KGF Farms
04.2021 - 08.2021

Cashier

Limeberry
02.2020 - 01.2021

Lead Technician

Culbertsons
06.2019 - Current

Associate of Arts -

South Puget Sound Community College

High School Diploma -

Salem Academy

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Hayden Wakefield