Hayden Wattley
Indian Orchard,MA
Summary
Experienced restaurant leader with over 20+ years of expertise in effectively managing high-volume operations. Demonstrated success in boosting profitability, optimizing team performance, and enhancing overall operations. Proficient in maintaining a fun hard-working enviroment in today's fast casual indproviding an enjoyableustry, dining experience for guests.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant General Man/Regional District Manager
Five Guys Burgers And Fries
04.2014 - Current
- Lead operations for 2 high-volume fast-casual restaurant, overseeing a team of 30+employees to ensure top tier food quality and customer satisfaction.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reduced food cost by 3% by identifying and eliminating inefficiencies in inventory management, focus on waste, and excess ordering.
- Developed Action Plans to improve operational efficiency resulting in higher revenue.
- Improved guest experience by up-holding company training programs, leading to higher customer retention and satisfaction ratings.
- Led and directed team members on effective methods, operations and procedures, promoting several team into leadership roles.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded community engagement initiatives participating in of community events, including fundraisers to enhance brand visibility and customer loyalty.
- Spearheaded the turnaround of two low performing locations in the Vermont. successfully improving all kpi ranking metrics in 2024. Documented results that has never been done in the last 12 years in VT. Increased sales, increased guest satisfaction and complaints, improved food safety audit scores and employee retention.
Restaurant Manager
Stash's Pizza Company
05.2012 - 03.2014
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed 30+ team members on operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Achieved highest employee retention rate in my district.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Restaurant Manager
Au Bon Pain
04.1998 - 11.2002
- Delivered in-depth training leading by example in food preparation and customer service roles to promote strong team performance.
- Achieved the highest employee retention rate in my district.
- Created fun team building activities to engage staff in up-selling to meet revenue targets by 5% over target.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Managed daily operations to ensure a high level of efficiency, consistency in all company metrics in 2024.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma -
John D O'Bryant of Math And Science
Massachusetts06.1994
Skills
- Leadership and Team Building
- Food Safety and Health Code Safety
- Budget and Financial Management
- Employee Retention
- Operational Efficiency
- Recruitment
- Cost-controls
- Lead By Example Leadership Style
- Problem-Solving and Decision Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25+ staff members.
- Increased employee satisfaction 20% while cutting staff turnover in half by developing staff recognition and accountability programs.
- Reduced food cost 3% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
Certification
- ServSafe
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Timeline
Restaurant General Man/Regional District Manager
Five Guys Burgers And Fries
04.2014 - Current
Restaurant Manager
Stash's Pizza Company
05.2012 - 03.2014
Restaurant Manager
Au Bon Pain
04.1998 - 11.2002
- ServSafe
- First Aid/CPR Certified
High School Diploma -
John D O'Bryant of Math And Science
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