HAYDEN WILLIAM OWEN
Santa Barbara,USA
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Billabong. Proven ability to enhance guest experiences and drive sales through effective communication and cash handling. Adaptable and quick learner, committed to maintaining high standards in fast-paced environments. Skilled in ski tech and tuning, ensuring quality and precision.
Overview
5
5
years of professional experience
Work History
Assistant Shop Manager
Billabong
Santa Barbara, USA
01.2025 - 04.2025
- Managed store operations by opening and closing the store, handling cash banks and reconciling daily transactions.
- Delegated tasks to shop associates while acting as manager in GM’s absence to ensure smooth operations.
- Provided friendly, informed service to enhance customer experience and promote loyalty.
Rooftop Chef
New Sheridan Restaurant
Telluride, USA
06.2024 - 09.2024
- Executed prep and service of rooftop bar menu at high-end restaurant, ensuring quality and presentation.
- Maintained high standards for quality and presentation during peak service periods.
- Coordinated with front-of-house staff to enhance guest experience through seamless service.
Assistant Manager
Telluride Sports
Telluride, USA
10.2023 - 05.2024
- Ensured high guest satisfaction and efficient flow during peak seasons, contributing to repeat business.
- Managed guest rentals, retail sales, and daily shop operations, enhancing guest experience in busy resort environment.
- Oversaw staff coverage and cash handling during opening/closing procedures, ensuring smooth operations.
Ski Builder & Tuner (Apprentice)
Meier Skis
Denver, USA
12.2021 - 01.2022
- Acquired skills in custom ski construction through hands-on apprenticeship.
- Performed precise tuning of custom skis, ensuring quality before customer pickup.
- Assembled ski components using precision tools and techniques.
- Inspected finished products for quality assurance and craftsmanship standards.
- Collaborated with team members to streamline assembly workflows and processes.
Prep Cook
Steamworks Brewing Co.
Durango, USA
06.2020 - 08.2021
- Executed daily prep tasks for high-volume kitchen, ensuring readiness for lunch and dinner service.
- Maintained strict food safety and quality standards while managing time-sensitive tasks.
- Prepared ingredients following standardized recipes for menu items.
- Maintained cleanliness of kitchen equipment and workstations daily.
- Assisted chefs in plating and presenting dishes to enhance visual appeal.
Education
Associate of Arts - Business / Marketing
Santa Barbara City College
Santa Barbara, CA05-2026
Business/ Sports Marketing
Denver Metropolitan State University
Denver01-2021
High School Diploma -
Goal Academy
Durango, CO06-2020
Outdoor Leadership Skills
Outward Bound
Boundary Waters01-2018
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Skills
- Cash handling & POS
- Customer service
- Guest relations
- Sales promotion
- Team leadership
- Project organization
- Ski tech & tuning
- Adaptable
- Quick learner
- Strong work ethic
Hobbies and Interests
- Skiing
- Golf
- Hiking
- Downhill mountain biking
- Travel
- Photography
- Videography
- Art
- Sports
Volunteer Experience
Volunteer Coach, Telluride Adaptive Sports, Telluride, CO, 12/01/15, 12/01/17, Taught fundamental skiing skills to children with a range of disabilities., Helped participants build confidence, self-esteem, and resilience., Supported summer bocce ball activities with children with autism, brain injuries, and other disabilities.
Timeline
Assistant Shop Manager
Billabong
01.2025 - 04.2025
Rooftop Chef
New Sheridan Restaurant
06.2024 - 09.2024
Assistant Manager
Telluride Sports
10.2023 - 05.2024
Ski Builder & Tuner (Apprentice)
Meier Skis
12.2021 - 01.2022
Prep Cook
Steamworks Brewing Co.
06.2020 - 08.2021
Associate of Arts - Business / Marketing
Santa Barbara City College
Business/ Sports Marketing
Denver Metropolitan State University
High School Diploma -
Goal Academy
Outdoor Leadership Skills
Outward Bound