HAYDER ADEL MOHSEN
Jacksonville
Summary
Hardworking and dependable professional with experience in banking, management, and design. Known for staying positive, working well with others, and helping move the company's goals forward. Always looking to learn from every job and grow, bringing flexibility, problem-solving, and dedication to doing great work on any team.
Overview
6
6
years of professional experience
Work History
Collateral Specialist
Bank of America, NA
02.2023 - Current
- Inbound and outbound phone support for Bank of America's collateral management department, addressing customer inquiries and providing timely and accurate information with a focus on exceptional service.
- Managed collateral titles for a high-volume portfolio of vehicles, overseeing the receiving and releasing of titles for over 5,000 vehicles annually.
- Prepared and filed documents, including contracts, agreements, repair estimates, and other legal forms.
- Provided training to team members on legal document preparation and title management procedures.
- Adherence to all applicable regulations and guidelines and timely resolution of any discrepancies or issues.
- Compliance with industry standards and internal policies, staying abreast of changes in regulations and guidelines to mitigate risks associated with legal document preparation and collateral management.
Restaurant Manager
J-Ville Crab Shack
01.2020 - 02.2023
- Hired, trained, and coached 10+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards ensuring compliance with local health regulations and food safety standards.
- Address guest complaints and ensured customer satisfaction, earning recognition from management on multiple occasions.
- Cultivated and maintained positive relationships with suppliers and vendors negotiating contracts and terms to secure favorable pricing and timely deliveries.
- Reduced variable costs by 14% through tighter controls on overtime expenditures and inventory waste.
- Developed and maintained positive engaging customer relationships to ensure repeat customers and build a strong referral base.
- Conduct work area supervision and inspections to ensure all work is done professionally and in a timely manner.
Education
Associate of Arts - Business Administration
Florida State College at Jacksonville
Jacksonville, FL05.2025
Year Up Professional Skills Training - undefined
Florida State College at Jacksonville
Jacksonville, FL07.2023
Skills
- Customer Relationship Management
- Financial Document Review & Accuracy
- Team Leadership & Staff Development
- Process Improvement & Efficiency
- Communication & Collaboration
- Adobe Creative Suite
- Microsoft Office Suite
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Collateral Specialist
Bank of America, NA
02.2023 - Current
Restaurant Manager
J-Ville Crab Shack
01.2020 - 02.2023
Year Up Professional Skills Training - undefined
Florida State College at Jacksonville
Associate of Arts - Business Administration
Florida State College at Jacksonville
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