Hayder Alshaloosh
Austin,TX
Summary
Experienced Quality Leader with over a year of leadership and communications expertise, driving rapid improvement in a BI team through continuous quality improvement strategies.
Senior QA professional with a focus on risk and payment testing, demonstrating critical thinking abilities. Adept multitasker with a strong focus on team collaboration, executing successful software-testing practices. Proactively engages extensive coding expertise and excels in defect identification, documentation, and reporting. Advocates for customer needs and possesses expertise in test case and script writing.
Dedicated Quality Auditor with 3 years of experience in manual and automated testing for large, complex products. Seeking dynamic, growth-oriented roles to apply skills effectively. Highly skilled in both manual and automated application testing, collaborates successfully with project management and development teams to deliver high-quality software. A decisive problem solver at all stages of production. Organized, motivated, and eager to apply time management and organizational skills across various environments. Actively seeking entry-level opportunities to expand skills while contributing to company growth
Overview
20
20
years of professional experience
Work History
Quality Team Leader
Accenture
08.2022 - Current
- leadership skills: The ability to lead a team, set a vision, and inspire others to achieve quality goals is essential. Effective communication, delegation, and team-building are key leadership skills. .
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Processed accepted materials and components into ERP system with timely data entry and logging of lots and serial numbers of tracked items.
- Reviewed line during processes and generated reporting documents for each stage.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Created and processed discrepancy reports and helped resolve ongoing problems for line optimization.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Quality Assurance and Quality control and implementing continuous quality control
- Communication Skills, Problem-Solving Skills and Risk Management
Sr Quality Analysis
Accenture
01.2022 - 06.2022
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
- Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Designed and updated test cases to complete consistent manual tests.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Monitored and facilitated bug resolutions to optimize software.
- Created and optimized automated testing tools for repetitive tasks.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Produced test scripts for new automated software testing rounds.
- Performing regular quality audits, based on established standards, to ensure quality service to customers is consistently met according to department service metrics.
- Facilitate calibration sessions with the client POC.
- Generate timely and accurate reports on a daily/weekly/monthly basis.
- Perform quality analysis while capable of identifying
root causes and corresponding action items to improve and sustain performance. - Facilitation of workflow meetings to ensure processes are aligned with the current business rules and performing quality coaching and feedback sessions.
- Communicate updates regarding process changes and updates to the team documents.
- Mentoring and management
Jr Quality Analysis
ACCENTURE Austin
08.2020 - 01.2022
- Auditing all jobs according to client policy and improved product quality by implementing failure analysis & corrective actions
- Identified, investigated and resolved problem with create new Idea
- How to give the best support weekly by QA Here session
- I created this idea to make alignment between auditors and reviewers to have CQI and to make good communications between our team
- Reduced pre exciting errors rate by classify the CE’s and focus on it by implementing training Using CE huddle and Quizzes
- Create continues quality improvement System to classify the agents to three levels (A, B and C) based on the quality results per week
- By preparing coaching level according to the kind of CE’s for B&C
- Facilitate the development and reporting of organizational metrics that lead to enhanced audit organization/System performance
- Reporting of all CE’s with QA team and make analysis report to help our team to make high quality
- Recommend improvements in processes, people, System and structure, to reduce waste and continuously improve performance
- Assist process owners in the development and deployment of processes for the purpose of encouraging process improvement initiatives.
Costumer services new associate
08.2019
- (SME/DO),
- Helping provide support over 50 customer support agents that provide help worldwide in a multi-Language setting for a global media client
- And assist SME with daily tasks, identify issue and escalate it and Create quizzes to help agent to address it, Perform 1:1s with agents in need assistance
- Train new agents and new team members of the support team by holding weekly training sessions
- Received the ABOVE and BEYOND Accenture Award at our June, monthly, Town
- Hall meeting for continuously providing support to our team and team members
- Working with team leads to address agent’s underperformance by working with agents individually under a formal/informal performance plans by providing additional support and resources to reach a good standing status
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
- Working with large data sets to interpret quality and productivity performance and reaching project goals by addressing and mitigating new and recurring concerns
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Primary responsibilities are focused on customer contact, not transaction processing
- Subject matter expert in social media platform software costumer service
- Developed root cause analysis and recommended corrective actions
Project Manager
Faydh Alhayat Company Dhi
09.2009 - 09.2018
- Develop and plan public works in coordination with the Iraqi government, contractors, and foreign governmental agencies
- Negotiate price of electrical components ordered by the government for civil projects, including city-wide power grids
- Develop and enact safety and quality control plans between Turkish and Iraqi governments according to ministry specifications; arrange and supervise testing
- Supervise staff of 15 quality control engineers, contractors, and technicians; ensure that all work is done correctly and according to given timeframe
- Increased the company ROI by managing difficult projects, which required expedite delivery, by making analyses of risks and increase return on average by 10% each project
- Train and mentor new employees
Engineering Consultant and Quality Assurance
Engineers Union
06.2010 - 09.2011
- Negotiate and enter into contracts with private companies and government agencies for commercial and municipal lighting projects
- Provide specifications regarding equipment, installation, quality control, and materials
- Adhere to budgetary guidelines set forth by the client and ensure completion of project within predetermined period of time
- 1-Testing knowledge (functional, regression, etc.).
2-Test automation (tools and scripting).
3-Test planning and case creation.
4-Bug tracking and management.
5-Quality assurance standards and methodologies.
6-Knowledge of CI/CD and version control.
7-API and database testing.
8-Attention to detail and problem-solving.
9-Communication and collaboration.
10-Adaptability and customer focus.
Military Contractor
Hadaf Alimar Company Dhi
03.2007 - 11.2009
- Design and estimate the work costs of various projects for the US Army, including schools, water treatment plants, and fire stations
- Efficiently coordinate the maintenance of five military bases throughout the province of Dhi Qar
- Effectively communicate project standards and updates by coordinating between the Iraqi government, US Army, contractors, and suppliers
- Comply with all safety protocols and enforced proper equipment and material usage; ensure compliance with both Iraqi and American standards
- Successfully served as Quality assurance engineer for the building of four schools and one Hospital
- Reduce risks by reviewing permit processes to comply with regulations set forth by both Iraqi and American parties and facilitate the understanding of those regulations between the two
Project Manager
Serh Alhandasia Company Dhi
04.2004 - 09.2004
- Design, plan, and construct schools in five cities within Dhi Qar province
- Create strategy for trash collection, coordinate between each city’s local government to ensure that services are consistent across all locations
- Coordinate between the US Army and Iraqi government to ensure that project objectives are realized within the time and budget allotted
Education
No Degree - Quality Assurance And Quality Control
Thi Qar Engineers Union
Iraq04.2008
Bachelor of Science - Chemical Engineering
University of Baghdad Baghdad
Baghdad01.2001
Skills
- Leadership skills
- Project estimation and bidding
- QA tester and analyst develop
- Quick Learner
- Commitment to meet deadlines
- Business process re-engineering
- Contract management
- Advanced problem solving
- Construction management
- Project planning and development
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Quality Team Leader
Accenture
08.2022 - Current
Sr Quality Analysis
Accenture
01.2022 - 06.2022
Jr Quality Analysis
ACCENTURE Austin
08.2020 - 01.2022
Costumer services new associate
08.2019
Engineering Consultant and Quality Assurance
Engineers Union
06.2010 - 09.2011
Project Manager
Faydh Alhayat Company Dhi
09.2009 - 09.2018
Military Contractor
Hadaf Alimar Company Dhi
03.2007 - 11.2009
Project Manager
Serh Alhandasia Company Dhi
04.2004 - 09.2004
No Degree - Quality Assurance And Quality Control
Thi Qar Engineers Union
Bachelor of Science - Chemical Engineering
University of Baghdad Baghdad
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