Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haydi Johnson

San Antonio,TX

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

4
4
years of professional experience

Work History

Personal Assistant

Private Client
04.2023 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.

Bilingual Customer Service Representative

TTEC
10.2024 - 06.2025
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Managed approximately 30 incoming calls per day

Customer Service Representative

IBEX Global
06.2023 - 12.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online work orders, improving overall user experience.

Administrative Assistant

ENV Services
08.2022 - 06.2023
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Desk Agent

Sonesta ES Suites
07.2021 - 07.2022
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Associate of Science - Business Administration And Management

San Antonio College
San Antonio, TX
12-2025

Skills

  • Client engagement
  • Professional communication
  • Travel coordination
  • Strategic issue analysis
  • Text analysis proficiency
  • Professional development
  • Efficient office management practices
  • Effective schedule coordination
  • Recordkeeping
  • Task prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Customer Service Representative

TTEC
10.2024 - 06.2025

Customer Service Representative

IBEX Global
06.2023 - 12.2023

Personal Assistant

Private Client
04.2023 - Current

Administrative Assistant

ENV Services
08.2022 - 06.2023

Front Desk Agent

Sonesta ES Suites
07.2021 - 07.2022

Associate of Science - Business Administration And Management

San Antonio College

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