Haydn Mccune
Stuart,FL
Summary
With over four years in the service industry, I"ve culminated a dedicated customer service spirit with superior knowledge of service delivery and proven multitasking abilities. I'm a results-driven individual, and strive to increase productivity in the workplace wherever I am!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Goodwill Manasota
02.2025 - Current
- Delivered prompt service to prioritize guest needs.
- Completed a variety of tasks, assigned daily or otherwise by management, in a timely manner,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Honey Baked Ham Co
06.2024 - Current
- Assisted guest's with product selection and ordering
- Received, processed, and stocked merchandise in accordance with store policies
- Conducted weekly inventory of supplies, equipment, and food items.
- Displayed superior product knowledge by answering guest's questions and upselling when possible.
- Resolved guest issues promptly and in a timely manner.
Customer Care Specialist
Admin Tasco
03.2024 - 06.2024
- Answered inbound and outbound calls in a timely and professional manner.
- Assisted guest's with placing orders, processing returns, and billing issues.
- Utilized CRM software to maintain customer records and update information when needed.
- Met and exceeded performance goals, including call quality, productivity, and customer satisfaction.
Shift Supervisor
Panera Bread
10.2021 - 03.2024
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Experience closing and opening the store, ensuring it was up to standards and ready to go for shift change, or change of leadership.
- Resolved guest complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored staff performance to ensure quality standards were met.
Customer Service Representative
Wendys Restaurant
03.2021 - 10.2021
- Developed strong product knowledge to provide informed recommendations based on individual guest needs.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payment's from guest's.
- Experience closing and opening the store, ensuring it was up to standards and ready to go for the next shift change.
Education
Associate of Arts - Digital Media Production
Indian River State College
Ft. Pierce, FL05-2027
Skills
- Cashiering/Cash Handling
- Customer Service
- Adaptability and Flexibility
- Training & Mentoring
- Leadership/Supervising
Certification
- ServSafe Certification - Issue date 11/10/2022
Timeline
Customer Service Representative
Goodwill Manasota
02.2025 - Current
Customer Service Representative
Honey Baked Ham Co
06.2024 - Current
Customer Care Specialist
Admin Tasco
03.2024 - 06.2024
Shift Supervisor
Panera Bread
10.2021 - 03.2024
Customer Service Representative
Wendys Restaurant
03.2021 - 10.2021
Associate of Arts - Digital Media Production
Indian River State College
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