Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Haydoo Logan

Haydoo Logan

Laurel,MD

Summary

Customer-focused professional with 3+ years of experience in delivering top-tier support services across technology and hospitality industries. Skilled in managing high-priority tickets, providing payment support, and utilizing tools like Salesforce and Oracle PMS. Proven ability to enhance customer satisfaction and streamline processes in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Community Associate

WeWork
Washington, DC
04.2023 - Current
  • Deliver exceptional customer service to a diverse clientele by addressing inquiries and troubleshooting issues
  • Coordinate with internal departments to streamline operations, improving overall service efficiency
  • Utilized NPS (Net Promoter Score) systems to track customer feedback and identified trends, leading to a 40% improvement in customer satisfaction.

Ambassador

CitizenM Hotel
Washington, DC
07.2022 - 03.2023
  • Provided exceptional guest service, overseeing check-ins, check-outs, and addressing guest needs during their stay.
  • Achieved a 96% monthly customer satisfaction rating through effective communication and complaint resolution.
  • Organized and maintained a digital filing system to streamline access to guest information.

General Administration

High Point High School
Beltsville, MD
01.2022 - 06.2022
  • Entered, updated, and maintained data in Microsoft Excel with a 30% reduction in data errors
  • Assisted students and parents with inquiries, maintaining confidentiality and adhering to FERPA laws.

Associate Banker Intern

JP Morgan Chase
Washington, DC
08.2021 - 12.2021
  • Managed an average of 20+ inbound calls daily, achieving a 95% call resolution rate
  • Processed transactions including deposits, withdrawals, money transfers, and loan payments, while ensuring client confidentiality
  • Maintained in-depth knowledge of bank products and services, supporting customer inquiries and transactions.

Education

Bachelor of Arts in Sociology, Minor in Women and Gender Studies -

Delaware State University
Dover, DE
05.2016

Skills

  • Customer Service & Support
  • High-Priority Customer Inquiries
  • Service Optimization
  • Conflict Resolution
  • Multi-channel Support Expertise
  • Attention to Detail
  • Adaptability
  • Market & Product Research
  • Data Entry, Analysis, & Cleansing
  • Payment Processing
  • Google Workspace
  • Microsoft Office Suite & Teams
  • Slack, Zoom, Canva
  • Remote Work
  • Phone, Email, & Chat Support
  • Quality Assurance
  • CRM Software
  • Help Desk Support
  • User Support

Certification

  • Salesforce Certified Administrator (In Progress)
  • Scrum Fundamentals Certified
  • Microsoft PowerPoint & Excel Certified
  • CPR and First Aid Certified

Timeline

Community Associate

WeWork
04.2023 - Current

Ambassador

CitizenM Hotel
07.2022 - 03.2023

General Administration

High Point High School
01.2022 - 06.2022

Associate Banker Intern

JP Morgan Chase
08.2021 - 12.2021

Bachelor of Arts in Sociology, Minor in Women and Gender Studies -

Delaware State University

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Haydoo Logan