Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Haydyn Spencer

Buffalo,NY

Summary

Dynamic Surgical Technologist with expertise in sterile technique and patient safety at Mercy Hospital of Buffalo. Proven ability to manage high-paced surgical cases and maintain efficient workflows. Skilled in surgical instrumentation and inventory management, consistently enhancing operational efficiency and ensuring compliance in healthcare documentation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Surgical Technologist

Mercy Hospital of Buffalo
12.2024 - Current
  • Demonstrate excellent sterile technique and instrument handling in various surgical procedures.
  • Specialized in gynecological procedures with a focus on patient safety.
  • Proficiently managed high-paced surgical cases, ensuring efficient workflow.
  • Gained experience in orthopedic, general, and neurological procedures, enhancing versatility.

Sterile Processing Technician

Mercy Hospital of Buffalo
08.2023 - Current
  • Proficient in decontamination and sterilization of medical instruments.
  • Manage the inventory of sterile supplies to ensure availability.
  • Operate autoclaves and sterilization machines with precision.
  • Maintain accurate records of sterilization cycles for compliance purposes.

Senior Digital Banking Agent

HSBC Bank
02.2015 - 12.2022
  • Utilized instant messaging chat system to assist customers with banking and investment needs.
  • Serviced up to three customer chats simultaneously, ensuring efficient support.
  • Monitored and addressed Google and Apple store reviews to enhance online reputation.
  • Responded promptly to customer inquiries on Twitter and Facebook platforms.
  • Managed escalated situations through direct calls to customers for resolution.
  • Provided guidance to colleagues as a knowledgeable and experienced agent.

Service Counselor

Geico
09.2012 - 10.2015
  • Guided customers in making informed decisions on car insurance coverage.
  • Managed customer payments and scheduled transactions efficiently.
  • Handled incoming and outgoing calls to address customer inquiries.
  • Ensured customer satisfaction while explaining product features clearly.
  • Led team operations during supervisor absence, supporting colleagues effectively.

Education

Associate of Applied Science - Surgical Technologist

Trocaire College
Buffalo, NY
12-2024

High School Diploma -

Cumberland High School
Cumberland, VA
05.2011

Skills

  • Surgical instrumentation
  • Sterile technique
  • Patient safety
  • Healthcare documentation
  • Time management
  • Inventory management

Certification

  • National Certification, Certified Surgical Technologist
  • BLS, Basic Life Support trained

Accomplishments

  • Member of PhiTheta Kappa Honor society

Timeline

Surgical Technologist

Mercy Hospital of Buffalo
12.2024 - Current

Sterile Processing Technician

Mercy Hospital of Buffalo
08.2023 - Current

Senior Digital Banking Agent

HSBC Bank
02.2015 - 12.2022

Service Counselor

Geico
09.2012 - 10.2015

Associate of Applied Science - Surgical Technologist

Trocaire College

High School Diploma -

Cumberland High School

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