HAYK TERNKALYAN
Glendale,CA
Summary
High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in automotive industry practices, needs and customers. Offering nearly 10 years' experience in the field. Skillful in negotiating pricing, delivering exceptional customer service, and leading successful sales teams. Fluent in English, Russian and Armenian. Passionate about ensuring customer satisfaction and exceeding sales goals. Committed to continuous improvement and delivering results. Ready to contribute to a well-established dealership and drive further success.
Overview
11
11
years of professional experience
Work History
General Sales Manager
Prestige Auto Mart
2022.04 - Current
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Fleet Manager
Jim Falk Lexus Of Beverly Hills
2018.08 - 2022.03
- Develop and implement sales strategies to meet monthly, quarterly, and annual sales goals.
- Analyze customer feedback and develop strategies to improve customer satisfaction.
- Monitor market trends and adjust pricing accordingly.
- Develop and maintain relationships with brokerage companies.
- Monitor and analyze competitor activities and adjust strategies as needed
Dispatch Supervisor
Mega Appraisers
2016.07 - 2018.08
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Scheduled and organized delivery routes.
Sales Representative
GMSLA
2014.09 - 2018.08
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Lot Manager
Original Parking Service
2013.09 - 2015.09
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Glendale Community College
Glendale, CAHigh School Diploma -
Vagarsh Vagarshyan No 80
Yerevan, Armenia12.2010
Skills
- National accounts management
- Customer Complaint Resolution
- Performance Management
- Proposal Development
- Leadership and team building
- Sales Development
- Inventory Management
- Sales operation
- Sales coordination
- Credit History Analysis
- Sales Presentations
- Competitive Analysis
- Prospecting skills
- Document Management
- Training and coaching
Timeline
General Sales Manager
Prestige Auto Mart
2022.04 - Current
Fleet Manager
Jim Falk Lexus Of Beverly Hills
2018.08 - 2022.03
Dispatch Supervisor
Mega Appraisers
2016.07 - 2018.08
Sales Representative
GMSLA
2014.09 - 2018.08
Lot Manager
Original Parking Service
2013.09 - 2015.09
GED -
Glendale Community College
High School Diploma -
Vagarsh Vagarshyan No 80
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