Haykel Abrougui

• Oversaw a team of 75-85 employees between all departments.
• Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
• Coached Sales managers and team leaders and trained on methods for handling various aspects of sales & service complicated issues and difficult customers.
• Conducted weekly department meetings with every Department manager to go over each department performance and schedules(cit, A/R schedule V/R schedule, open RO's, Work in progress, warranty schedules and unpaid claims, rebate schedule) etc...
• Conducted end-of-month expenses & profit reporting for all departments.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Good understanding of (Fixed,semi Fixed and variable expenses)
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions to maintain relationships and increase return customer base.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Handled vehicle appraisals occasionally when pre-owned manager was not there or when it is super busy to simplify workflow and cut down customer wait time.
• Handled new car allocation twice a month.
• Relied on the strong relation with other dealerships in the region to assist new car manager with dealer trades and filling sold orders.
• Maintained vehicle inventory and ensured that sales people were informed of all new inventory and current advertising efforts, including special sales, incentives, etc....
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Built relationships with customers and community to establish long-term business growth.
• Conducted monthly meetings with factory representatives to go over brand and dealer performance for variables and fixed ops.
• conducted monthly meetings with website provider and digital marketing vendors to go over dealer performance and monthly advertising plans.
• Marketed successfully monthly advertising plans.
• Utilized reports, analyzed information and monitored trends to identify opportunities.
• Organized promotional events and interacted with community to increase sales volume.
• Assist with deal writing and submission to banks as needed.
• ·Developed relationships financial institutions & key banks to foster profitable business initiatives.
• Established, implemented and upheld company policies and implemented standards fairly.
• Monitored customer buying trends, likes and dislikes, lost sales, market conditions and competitor actions to determine stock, adjust strategies, and achieve sales goals.
• Forecast goals and objectives for sales,Service and parts.
• Developed strategic relationships with key suppliers to maximize dealer profit and cut down expense.
• Signed all store expense checks.
• Worked with accounting department on weekly basis to go through invoices and identify any errors.

• Led a team of 10 sales consultants, two desk managers and three F&I managers.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Oversaw and managed all sales operations and strategies and coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings..
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services, as well as followed up and pursued unsold prospects.
• Maintained extensive knowledge of company products and services.
• Handled monthly allocation twice a month and any inventory issues.
• handled dealer trades by relying on the relationships i established throughout the region.
• Assisted with trade appraisal.
• Established and upheld company policies and implemented standards fairly.
• Worked closely with business development center to increase appt count and overall traffic to lead to more sales.
• Coordinated reconditioning of preowned vehicles with service department.
• Planet, priced used car inventory when used car manager not there.
• assisted with used wholesales process
• Ensured compliance with state, federal and local law and regulations.
• Assisted finance department with approvals and closings as needed.
• Conducted weekly deal audit with F&I managers to ensure compliance and review backend performance and areas of opportunity.

Desking deals and securing financing for customers.

• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and maintained relationships with customers, lenders and other third parties.
• Compiled closing packages for drafting and presentation accuracy.
• Identified opportunities to upsell insurance products to customers.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Responded to customer enquiries via telephone and email.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Prepared purchased vehicles and completed final delivery checks.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Responded to customer enquiries via telephone and email.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Prepared purchased vehicles and completed final delivery checks.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,