Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayla Wright

Frisco

Summary

Experienced with optimizing field operations to improve efficiency and productivity. Utilizes strategic planning and resource management to enhance project outcomes. Track record of effective team leadership and problem-solving in high-pressure situations.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Operations Manager

Wim Soulutions Pools
05.2021 - 10.2024
  • Oversaw daily operations and ensured efficient resource allocation across multiple project sites.
  • Developed and implemented operational protocols to enhance service delivery and customer satisfaction.
  • Trained and mentored field staff on safety procedures and best practices for pool installation and maintenance.
  • Coordinated with vendors to procure necessary materials, optimizing supply chain management processes.
  • Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
  • Implemented and maintained high standards of quality in all areas.
  • Facilitated communication between field teams and management, ensuring alignment on project goals and expectations.

Maintenance Technician

Swim Soulutions Pools
05.2021 - 10.2024
  • Conducted routine inspections and preventive maintenance on machinery and equipment.
  • Diagnosed mechanical issues, performing repairs to minimize downtime and ensure operational efficiency.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Performed water quality testing and adjusted chemical levels for balanced aquatic environments.
  • Conducted routine inspections of pool systems to ensure optimal functionality and safety.
  • Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
  • Enhanced pool water quality by conducting regular chemical balancing and treatment processes.


Bartender

Kerneys Feed Yard
03.2020 - 07.2020
  • Crafted and served a variety of cocktails, ensuring high-quality presentation and taste.
  • Managed inventory levels, accurately tracking stock usage and replenishment needs.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Togo/Server Assistant

Outback Steakhouse
02.2018 - 02.2020
  • Led team to optimize table setup and service workflow.
  • Mentored junior staff in efficient clearing techniques.
  • Improved customer satisfaction by streamlining communication with servers.
  • Coordinated with kitchen staff to ensure timely delivery of dishes.
  • Enhanced dining experience through proactive support and attention to detail.
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

Bartender

Manny's
01.2018 - 02.2018
  • Implemented efficient workflow processes, reducing wait times during peak hours.
  • Collaborated with kitchen staff to coordinate timely service for food and beverage orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Frisco High
Frisco, TX

Skills

  • Staff oversight
  • Operational efficiency
  • Training and mentoring
  • Team building
  • Sales support
  • Multitasking Abilities
  • Equipment troubleshooting
  • Water level monitoring
  • Pool chemistry expertise
  • Water testing proficiency
  • Tool proficiency
  • System diagnostics
  • Bartending experience

Certification

  • CPO
  • Food handlers license
  • TABC Certification

Timeline

Field Operations Manager

Wim Soulutions Pools
05.2021 - 10.2024

Maintenance Technician

Swim Soulutions Pools
05.2021 - 10.2024

Bartender

Kerneys Feed Yard
03.2020 - 07.2020

Togo/Server Assistant

Outback Steakhouse
02.2018 - 02.2020

Bartender

Manny's
01.2018 - 02.2018

Frisco High

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