Hayla Wright
Spring
Summary
Results-driven Pool Operations Manager with comprehensive knowledge in pool operations, maintenance, and chemistry. Known for high productivity, attention to detail, and efficient task completion. Excel in communication, leadership, and problem-solving to ensure smooth daily operations and customer satisfaction.
Previous roles involved pool maintenance, with experience in maintaining commercial and residential swimming pools. Highly skilled in chemical balance testing, minor equipment repair, and routine cleaning procedures to ensure optimal pool health.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Maintenance Technician
Blue Science Pools
Spring
08.2025 - 10.2025
- Cleaned and maintained swimming pools to ensure optimal water quality and appearance.
- Maintain chemical balancing and water testing procedures.
- Removed debris by vacuuming, netting, brushing walls, steps, and tile.
- Inspected pool equipment for functionality, and performed minor necessary repairs.
- Built a loyal clientele.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Field Operations Manager
Swim Soulutions Pools
Dallas
05.2021 - 10.2024
- Oversaw daily operations.
- Developed and implemented operational protocols to enhance service, and customer satisfaction.
- Trained and mentored field staff on safety procedures and best practices in maintenance.
- Coordinated with vendors to procure necessary materials, optimizing supply chain management processes.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to company standards and expectations.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Supervised daily operations of pool maintenance and repair teams.
- Conducted regular site inspections to ensure compliance with standards.
- Developed training programs to enhance team skills and performance.
- Conducted regular staff meetings to build a team environment.
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
Maintenance Technician
Swim Soulutions Pools
05.2021 - 10.2024
- Conducted regular maintenance on cleaning, pool equipment and chemical balance.
- Performed water quality testing and adjusting chemical levels for swimmers, as well as an LSI balance.
- Conducted routine inspections, to abide by state and city regulations.
- Used problem-solving skills to alleviate issues efficiently, with minimal supervision.
- Inspected pools for leaks and overall condition.
- Maintained accurate records of all maintenance activities performed.
Bartender
Kerneys Feed Yard
03.2020 - 07.2020
- Crafted and served a variety of cocktails, ensuring high-quality presentation and taste.
- Managed inventory levels, accurately tracking stock usage, and replenishment needs.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations.
- Resolved customer complaints effectively, fostering positive dining experiences, and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash-handling duties responsibly, ensuring accurate accounting at the end of each shift.
Togo/Server Assistant
Outback Steakhouse
02.2018 - 02.2020
- Led team to optimize table setup and service workflow.
- Mentored junior staff in efficient clearing techniques.
- Improved customer satisfaction by streamlining communication with servers.
- Coordinated with kitchen staff to ensure timely delivery of dishes.
- Enhanced dining experience through proactive support and attention to detail.
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Bartender
Manny's
01.2018 - 02.2018
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Collaborated with kitchen staff to coordinate timely service for food and beverage orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Frisco High
Frisco, TX01-2009
Skills
- Management
- CPO certified
- Training and team building
- Multitasking abilities
- Pool chemistry expertise
- Pool maintenance
- Attention to detail
- Effective communication
- Customer service
- Problem solving
Certification
CPO Certification
References
TJ Pope- Owner of Swim Solutions Pools (214) 837-4526
Steve Daniel- Direct Supervisor at Blue Science (713) 376-0801
Jesse Plouffe- Co-worker and Trainer at Blue Science (512) 994-5259
Justin Cantu- Former co-worker (469) 669-1475
Timeline
Maintenance Technician
Blue Science Pools
08.2025 - 10.2025
Field Operations Manager
Swim Soulutions Pools
05.2021 - 10.2024
Maintenance Technician
Swim Soulutions Pools
05.2021 - 10.2024
Bartender
Kerneys Feed Yard
03.2020 - 07.2020
Togo/Server Assistant
Outback Steakhouse
02.2018 - 02.2020
Bartender
Manny's
01.2018 - 02.2018
High School Diploma -
Frisco High