Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hayle Brooks

Black Mountain,NC

Summary

With my proven track record inside retail and customer service, my expertise lies within team communication, management of inventory, and a strong dedication to enhancing a warm and inviting environment for the legion of clientele that I may encounter throughout my work experience. I offer a unique combination of leadership and organizational skills that warrant excellence and connection in any and every environment I am put in.

Overview

4
4
years of professional experience

Work History

Merchandise Manager

Dollar Tree
01.2025 - Current

As my Dollar Tree location's Merchandise Manager, I am expected to carry out plenty of tasks that surround the stores merchandise. These include: performing regular audits on inventory, motivating my team to achieve goals through regular acts of encouragement, clear communication, and recognizing their achievements, unloading the trucks from the distribution centers, handling conversations and product hand- offs with venders, developing and maintaining a kind and strong relationship with boosting sales performance by creating attention stealing displays that are easily assemble for all customers, properly assigning the correct stockers to the sections where they will best perform, and maintaining a updated list of products to better direct customers,

Operations Manager

Dollar Tree
10.2024 - Current

During my months as one of Dollar Tree's operations managers, I gained a multitude of leadership skills. These responsibilities and skills include but are not limited to, lending a helping hand to our local and visiting customers, stocking the shelves, being able to multitask, aiding the stockers and cashiers with their tasks if they became overwhelmed or backed up, leading a professional and kind team, carrying out the wishes and hopes for success brought on by the store manager, resetting displays and lies, counting down tills, cleaning, creating deposits and taking them to the bank, holding a flexible schedule, and making bank runs when needed.

Hostess

Highlands Kitchen and Bar
08.2024 - 09.2024

Despite my short time spent at Highlands Kitchen and Bar, my roll as hostess provided me with valuable people and restaurant skills such as: greeting and seating our patrons, bussing the tables, cleaning throughout the restaurant, providing a warm and inviting atmosphere, and lending a helping hand to the servers.

Store Clerk

Chimney Sweeps/ Mountain Traders
03.2022 - 09.2024

Located in the heart of Chimney Rock Village were the gift stores Chimney Sweeps and Mountain Traders where I had the great pleasure of preforming a number of tasks and responsibilities that helped boost financial morale and a kind and welcoming shopping environment for the countless of worldly travelers that stepped through our doors. These tasks and responsibilities include but are not limited to: cashiering, carrying out heavy items/ multiple items purchased transactions out to their respected vehicles, sweeping, dusting, vacuuming, reorganizing/ resetting product displays on the floor, designing eye catching window displays that properly showcased the unique selection of products sold, earning bright smiles through engaging conversation, pricing and stocking, keeping track and ordering inventory, aiding customers with their searches for the perfect souvenir, answering a wide range of questions, and making sure all had a fantastic vacation.

Scare Actor

Haunted Farm
10.2021 - 10.2022

While working at the Haunted Farm, my role as one of the many scare actors was utilizing the sets, costumes, the energy of the customers, and my own Improv skills to my advantage in order to create a fun but family friendly scare experience for the plethora of individuals that visited the haunt throughout the season,

Store Clerk

Spirit Halloween Store
09.2020 - 11.2020

As a sales clerk at Spirit Halloween, some of my many responsibilities include greeting a diverse group of customers, pricing and stocking inventory, making sure the store is clean, assisting customers by cashiering, locating items, and helping them figure out which of our products were best suited for their needs,

Education

High School Diploma -

Lake Lure Classic Academy
Lake Lure, NC
05-2022

Skills

  • Inventory management
  • Merchandise presentation
  • Merchandise allocation
  • Retail display setup
  • replenishing stock
  • communications
  • stockroom organization

Accomplishments

Through my numerous accounts of dismantling tens of product displays in order to reset the shelves and place together a more effective exhibit of merchandise, I have optimized sales within in many of the store sections.

Timeline

Merchandise Manager

Dollar Tree
01.2025 - Current

Operations Manager

Dollar Tree
10.2024 - Current

Hostess

Highlands Kitchen and Bar
08.2024 - 09.2024

Store Clerk

Chimney Sweeps/ Mountain Traders
03.2022 - 09.2024

Scare Actor

Haunted Farm
10.2021 - 10.2022

Store Clerk

Spirit Halloween Store
09.2020 - 11.2020

High School Diploma -

Lake Lure Classic Academy
Hayle Brooks