Hayle Tyson
Summary
Reliable business professional with experience in project management, process improvement and analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
Work History
Operations Specialist
VMware
07.2021 - 02.2024
- Boosted NPI score by 20% by addressing client concerns, i.e. eliminating pro forma billing, streamlining the delivery of renewal quotes, adding self-serve capabilities to partner portal and addressing order processing errors
- Craft quarterly and monthly business reports outlining progress of ongoing projects for executive-level stakeholders
- Utilized advanced Microsoft Excel and Salesforce skills to analyze sales trends and booking reports
- Produced and delivered enablement content to VMware's 200+ global partners on a monthly basis
- Led weekly meetings with cross-functional teams - such as Billing, Order Management, Legal, and Pricing, to ensure there were no blockers to VMware's $3 billion 2-tier sales motion
- Provided Distribution Operations perspective and assessment for SAP transformation planning and implementation
- Evaluated all pricing and packaging adjustments to existing or new products
Bar Assistant
Corner Restaurant
02.2024 - Current
- Prepare garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift
- Ensure customers needs are met promptly by anticipating their requests and responding quickly to inquiries or concerns
- Assist in training new staff members, ensuring they were knowledgeable about menu items and bar procedures
- Maintain a clean and organized bar area, adhering to health and safety regulations
Education
B.S. in Business Administration - Operations Management
Kenan-Flagler Business School
Chapel Hill, NC05.2021
B.A. in Economics -
UNC Chapel Hill
Chapel Hill, NC05.2021
Skills
- Project Management: Orchestrate and deliver complex projects, while managing expectations for timeline
- Process Improvement: Strategically implemented new billing process to drive efficiency, reduce costs, and enhance overall performance; 400 man hours saved within one month of launch
- Team Leadership: Champion cross-functional collaboration, fostering high-performing teams and achieving shared objectives
- High Technical Proficiency: Leverage advanced skills in Microsoft Office Suite, Google Suite, SmartSheet, Blueworks, Salesforce, SAP, JIRA, and Oracle
- Innovative Problem Solving
- Customer Relationship Management
- Goal Setting
- Strategic Planning
- ROI assessment
- Go-to-market strategy
References
References available upon request
Timeline
Bar Assistant
Corner Restaurant
02.2024 - Current
Operations Specialist
VMware
07.2021 - 02.2024
B.S. in Business Administration - Operations Management
Kenan-Flagler Business School
B.A. in Economics -
UNC Chapel Hill
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