Hayle Walker
Newton,NH
Summary
Proactive professional with a strong background in clinical support and patient care. Demonstrated success in training new staff and implementing process improvements that enhance workflow and patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Core Physicians LLC
04.2018 - Current
- Administered patient care procedures, ensuring adherence to safety and health standards.
- Assisted healthcare providers with examinations and treatments, enhancing patient experience and satisfaction.
- Managed patient records using electronic health record systems, improving data accuracy and retrieval efficiency.
- Coordinated patient scheduling and follow-ups, optimizing clinic workflow and reducing wait times.
- Trained new medical assistants on clinical protocols and administrative procedures, fostering team competency.
- Developed training materials for staff development programs, promoting continuous learning and skill enhancement.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
Dietary Aide
Exeter Hospital
07.2016 - 01.2018
- Prepared and served meals in compliance with dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Followed food safety protocols to ensure safe meal preparation and serving practices.
- Collaborated with nursing staff to meet specific dietary needs of patients.
- Trained new team members on food handling procedures and safety standards.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Conducted regular checks on food storage conditions to maintain freshness and safety standards.
- Implemented process improvements to enhance meal service efficiency and quality.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
Live-Out Nanny
Beachside Bookeeping
10.2012 - 06.2016
- Supervised daily activities, ensuring safety and well-being of children.
- Developed educational and recreational plans to foster creativity and learning.
- Coordinated communication with parents regarding children's progress and needs.
- Implemented consistent routines to enhance stability in children's schedules.
- Managed household tasks including meal preparation and laundry for children.
- Encouraged positive behavior through effective discipline strategies and rewards systems.
- Provided transportation for children to various activities and appointments as needed.
- Assisted in organizing playdates and social activities to promote social skills development.
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Facilitated social development by arranging playdates and outings with peers on a regular basis.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
Education
Certification - Medical Assisting
Great Bay Community College
Portsmouth, NH03-2018
High School Diploma -
Winnacunnet High School
Hampton, NH06-2014
Skills
- HIPAA compliance
- Immunization administration
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Specimens collection and processing
- Examination preparation
- Professionalism and ethics
- Physician support
- Patient scheduling
- Appointment setting
- Medical terminology
- Adaptable and flexible
- Direct care
- EKG monitoring
- Electronic health records management
- Data entry
- Direct patient care
- EMR / EHR
- Reliable team player
- Adaptable
- Compassionate
- Conflict resolution
- Prioritizing stat orders
- Vital signs monitoring
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Completed over 1500 outstanding orders for the entire primary care office.
- Successfully transitioned facility to use of Epic EMR and assisted as a Super User.
- Resolved product issue through consumer testing.
- Deployed to the hospital as an LNA during the COVID-19 pandemic.
- Assisted the New Hampshire National Guard vaccinating over 800 patients during the COVID-19 Pandemic.
Certification
- CCMA - Certified Clinical Medical Assistant
- CNP - Certified Notary Public
- CPR and AED Certified
Timeline
Certified Clinical Medical Assistant
Core Physicians LLC
04.2018 - Current
Dietary Aide
Exeter Hospital
07.2016 - 01.2018
Live-Out Nanny
Beachside Bookeeping
10.2012 - 06.2016
Certification - Medical Assisting
Great Bay Community College
High School Diploma -
Winnacunnet High School