Haylea Collura

• Coordinate all aspects of front and back-office operations for a busy pain management and orthopedic clinic, serving multiple providers and locations.

• Manage high-volume inbound calls—averaging 50+ daily—across multiple phone lines and clinic locations, ensuring prompt and accurate communication with patients and staff.

• Manage patient scheduling, check-ins, insurance verification, collect copays, and daily financial reconciliation across EHR and Excel platforms.

• Handle all medication ordering, prior authorizations and shipment tracking, and surgical prep including consents, patient education, and cost calculation.

• Serve as the clinic’s point person for all incoming and outgoing faxes, referrals, subpoenas, affidavits, and disability/FMLA paperwork.

• Support physicians and surgical staff by uploading medical records, imaging, and documentation before procedures; provide in-clinic note support when needed.

• Train and onboard new staff on EHR usage, workflows, and best practices; provide daily support to front desk, clinical, and billing staff.

• De-escalate patient concerns with professionalism, and act as the go-to for troubleshooting and workflow support across departments.

• Processed claims with attention to detail, ensuring compliance with NYS Workers' Compensation regulations.
• Coordinated communication between claimants and insurance adjusters to facilitate timely claims resolution.
• Maintained comprehensive records of claims activities using industry-standard management software.
• Coordinated communication between claimants, adjusters, and medical providers to facilitate efficient resolution.
• Implemented organizational methods for filing and tracking claims to enhance retrieval speed and accuracy.

• Monitor and resolve patient issues for multiple orthopedic, pain management, and neurology practices to ensure consistent and quality patient care.
• Support intake and scheduling departments by answering incoming phone calls/ faxes, process new patient referrals, schedule patient appointments, and keep track of multiple provider's schedules.
• Support billing and records departments by verifying insurance benefits, getting prior authorizations for surgery, sending medical bills, and processing records requests/ affidavits.
• Keep law firms updated on the treatment status and recommendations for their clients.

• Acted as primary point person to call people with a positive COVID-19 diagnosis and communicate with cases in a timely and empathetic manner
• Made minimum 50 outbound calls per day and 20 inbound calls per day
• Educated and provided support/ information about the disease, quarantine/isolation procedures, and available resources
• Collect and record information about symptoms, recent travel, possible exposure and contacts

• Check in/ screen patients including measuring blood pressure, weight, update medical history, run urinalysis, and clean room after each patient
• Complete patient charts as directed by the physician with chief complaint, medical history, medications, HPI, ROS, PE, Assessment, Plan, and Procedures
• E-Fill prescriptions and code patient charts for billing based on their insurance
• Track and monitor all laboratory data, pathology, CT/XR reports, Ultrasounds, Mammograms, DEXAs, and PAP smears, and notify physician and patients of any abnormal findings.

• Taught students how to organize planners, take effective notes, and study methods
• Reviewed lecture slides, textbook material, and data covered in laboratories
• Helped students prepare for quizzes and exams by preparing review sheets, practice quizzes, notecards, and reviewing the information with them.

• Trained in medical terminology, abbreviations, EMR, and patient confidentiality/ HIPAA
• Provided accurate patient chart documentation including patient history, chief complaint, ROS, physical exam findings, medical procedures, diagnosis, electrocardiograms, lab and imaging results and vital statistics
• Communicate the status of patients to their emergency providers