Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Haylee Akins

Tarpon Springs,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Office Medical Assistant

Advent Health Medical Group
10.2022 - Current
  • Verified insurance coverage and obtained authorizations for services.
  • Collected co-pays and payments from patients.
  • Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
  • Assisted physicians with various tasks such as injections, vital signs measurements, blood draws, EKGs.
  • Scanned documents into electronic health record system.
  • Reviewed prior authorization requests for completeness and accuracy.
  • Researched medical policies to ensure appropriate coverage of services.

Remote Lead Assistant 2

MedMetrix
01.2018 - 09.2022
  • Increased customer retention by 16%
  • Reduced fraudulent charges by 30%
  • Improved product recommendations and increased sales
  • Drove business decisions and reduced operational costs
  • Assisted in the development of a new customer service training program for Lead Assistants.
  • Provided technical support and troubleshooting assistance to customers.

Call Center Representative

Aucera
01.2015 - 01.2018
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Education

High School Diploma -

Tarpon Springs High School
Tarpon Springs, FL
05-2018

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Multitasking
  • CRM software proficiency
  • Customer satisfaction measurement
  • Appointment Scheduling
  • Data Entry
  • Computer Proficiency

Certification

  • Microsoft and Excel course

References

References available upon request.

Timeline

Front Office Medical Assistant

Advent Health Medical Group
10.2022 - Current

Remote Lead Assistant 2

MedMetrix
01.2018 - 09.2022

Call Center Representative

Aucera
01.2015 - 01.2018

High School Diploma -

Tarpon Springs High School

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Haylee Akins