Haylee Barnes
Candia,NH
Summary
Dynamic Assistant Manager with a proven track record at Dunkin' Donuts, enhancing customer satisfaction and streamlining operations. Expert in team motivation and customer rapport, significantly improving service quality. Skilled in recruiting and training, ensuring high staff performance and engagement. Achieved notable inventory management, minimizing costs while maintaining optimal stock levels.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
02.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Manchester Central High School
Manchester, NH06.2023
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Project management abilities
- Schedule oversight
- Negotiation
- Promotional planning
- Consulting
- Recruitment and hiring
- Orientating and training
- Closing oversight
- Employee engagement
- Customer service and satisfaction
Timeline
Assistant Manager
Dunkin' Donuts
02.2021 - Current
Manchester Central High School
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