Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Relevant Coursework
Timeline
Generic

Haylee Butcher

Store Manager/Shift Leader
Spring,TX

Summary

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

3
3
years of professional experience

Work History

Store Manager

Smoothie King
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Shift Leader

Smoothie King
05.2024 - Current
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Used company tools and resources to train employees.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Provided guidance on how to handle difficult customer situations in a professional manner.
  • Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
  • Performed administrative tasks such as data entry into POS system for tracking product sales and returns.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Resolved customer complaints promptly and professionally.

Manager

Dinger’s Snack Shack
04.2022 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Education

Klein Collins High School
Spring, TX

Skills

  • Highly motivated Shift Leader with experience in team leadership, customer service, and problem-solving
  • Skilled in POS system operation, team supervision, and training assistance
  • Known for maintaining a positive attitude and providing excellent customer service while ensuring a clean and secure operating environment

    • A reliable and organized team player with excellent communication and problem-solving abilities

  • Customer service
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Outstanding communication skills
  • Inventory management
  • Cash management

Extra-Curricular Activities

Member of Klein Collins FFA Club Volleyball Team Captain (2020-2024)

Relevant Coursework

Food Safety & Technology

Timeline

Store Manager

Smoothie King
05.2024 - Current

Shift Leader

Smoothie King
05.2024 - Current

Manager

Dinger’s Snack Shack
04.2022 - 08.2024

Klein Collins High School

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Haylee ButcherStore Manager/Shift Leader