Haylee Cooksey
Virginia Beach,VA
Summary
Compassionate skilled patient treatment coordinator with substantial background in healthcare management. Past roles focused on coordinating patient care plans, ensuring high-quality service delivery between patients and medical professionals. Strengths include excellent communication, strong organizational skills, and ability to work effectively within multidisciplinary teams. Previous impact includes improved patient satisfaction rates and streamlined treatment processes. Works great in high stress, fast pace environments. Hardworking employee & devoted to giving every job task positive and high-end experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance/Patient Treatment Coordinator
Heartland Dental
Chesapeake, Virginia
05.2025 - Current
- Coordinated patient appointments and ensured timely processing of treatment plans.
- Managed patient records using dental software to maintain accurate information.
- Assisted patients with insurance verification and payment processing procedures.
- Educated patients on post-treatment care and oral hygiene practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained accurate records of patient treatments and progress notes.
- Assisted in scheduling appointments, tests and procedures for patients.
- Collaborated with insurance companies regarding preauthorization requirements for specific treatments or procedures.
- Ensured that all medical documents were properly filed and updated accordingly.
- Performed administrative duties such as data entry, filing, faxing, photocopying and scanning documents.
Atlantic Foot & Ankle
Bayview Physicians
Virginia Beach, Virginia
08.2020 - 04.2021
- Maintained cleanliness and organization of patient care areas and equipment.
- Documented patient information accurately in electronic health records system.
- Followed safety protocols while handling medical supplies and equipment properly.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Restocked unit frequently with necessary medical supplies.
- Instructed new employees on proper techniques of performing daily tasks.
- Collected co-pays
- Verified Insurance plans
- Scheduled surgeries with local hospitals
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Business Assistant
Atlantic Shoreline Window & Solar Tinting
Virginia Beach, Virginia
12.2019 - 03.2020
- Organized appointments and schedules for client consultations on window and solar tinting.
- Assisted in preparing quotes and proposals for residential and commercial projects.
- Coordinated communication between clients, installers, and sales team effectively.
- Supported administrative tasks including filing documents and managing correspondence.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Organized and sorted incoming mail, placing into appropriate bins for departmental distribution.
- Maintained customer database by entering and updating contact information.
- Created and modified documents using Microsoft Office Suite.
- Provided administrative support to all departments within the company.
- Managed the reception area by greeting visitors in a friendly manner.
- Answered phones and transferred callers to relevant departments and staff members.
- Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06-2016
Skills
- Patient management
- Insurance verification
- Medical recordkeeping
- Appointment scheduling
- HIPAA compliance
- Customer service
- Data entry
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- Insurance navigation
- Billing statement processing
- Medical data collection
- Medical record requests
- Office administration
- Patient records management
- Patient care coordination
- Database coordination
Languages
Sign Language
Limited
Certification
- CPR Certified
Accomplishments
- 4x Sportsman Ship Award winner in high school
Timeline
Insurance/Patient Treatment Coordinator
Heartland Dental
05.2025 - Current
Atlantic Foot & Ankle
Bayview Physicians
08.2020 - 04.2021
Business Assistant
Atlantic Shoreline Window & Solar Tinting
12.2019 - 03.2020
High School Diploma -
Ocean Lakes High School
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