Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Haylee Corvin

SUMTER,SC

Summary

A flexible, patient, and motivated individual who is ready to work and help others to get the job done. Managing time and getting things done. Very tech-savvy. Dedicated Team player. Dedicated to learning from others & growing and succeeding in the patient transporter job Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Live-Out Nanny

Care.com Inc
Sumter, SC
01.2015 - Current
  • Provided a safe and nurturing environment for children in my care.
  • Organized activities that develop the physical, social, and intellectual growth of children.
  • Assisted with homework completion.
  • Maintained an orderly and clean environment for the children.
  • Prepared nutritious meals and snacks for the children.
  • Engaged in interactive playtime to encourage learning and development.
  • Kept detailed records of daily activities and health information about each child.
  • Administered medication when necessary per instructions from parents and guardians.
  • Attended parent-teacher conferences on behalf of families if needed.
  • Arranged appointments for medical checkups as required by parents and guardians.
  • Took children on educational outings such as trips to museums or parks.
  • Instructed proper hygiene habits to promote healthy living among children.
  • Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
  • Read stories to help foster language skills and imagination development.
  • Planned engaging activities like arts and crafts projects, outdoor games.
  • Ensured safety at all times while caring for multiple children simultaneously.
  • Developed positive relationships with parents and guardians through open communication regarding their child's progress.
  • Transported children to school or other activities when necessary.
  • Participated in professional development opportunities related to early childhood education.

Team Member

Dunkin' Donuts
Sumter, SC
01.2022 - 11.2023
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.

Customer Service Representative

Foundever
Sumter, SC
08.2020 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Associate - science

HORRY GEORGETOWN TECHNICAL SCHOOL
Conway
08.2023

High School -

SUMTER HIGH SCHOOL
Sumter, SC
12.2019

Skills

  • DATA ENTRY
  • MICROSOFT
  • COMPUTER SKILLS
  • KNOWLEDGE OF USE OF OFFICE EQUIPMENT
  • Scheduling
  • Account updating
  • Refund management
  • Microsoft PowerPoint
  • Office equipment proficiency
  • Microsoft Excel
  • Calendaring
  • Documentation
  • Recordkeeping strengths
  • Live chat support
  • Filing
  • Call center experience
  • Spreadsheets
  • Adaptive team player
  • Positive and professional
  • Multi-line phone talent
  • Customer consulting

Certification

CPR

References

References available upon request.

Timeline

Team Member

Dunkin' Donuts
01.2022 - 11.2023

Customer Service Representative

Foundever
08.2020 - 06.2021

Live-Out Nanny

Care.com Inc
01.2015 - Current

Associate - science

HORRY GEORGETOWN TECHNICAL SCHOOL

High School -

SUMTER HIGH SCHOOL

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Haylee Corvin